Bilingual Administrative Professional (Tagalog, Kapampangan)

Cristina Burke

Laurel, MD ***** +1-757-***-**** ************@*****.***

Work Experience

Customer Administrative Service

Ahold Delheize Laurel, MD

June 2022 to April 2026

Taking inbound and outbound calls. Data entry. Making decisions to solve customer's issues. Dispatch

Columbia, MD

November 2021 to May 2022

Taking inbound calls. Monitoring alarms on different companies, making proper calls to the necessary authorities to dispatch on the location where the alarm was triggered Security and Analysis

U.S Department of Defense Washington, DC

May 2018 to August 2019

• Taking in-bound calls and answering questions

• Performing outbound calls to verify the authenticity or received documents

• Utilize standard technology such as computer, telephone, email, and web browser to complete work task

• Complete basic data entry in the computer terminal related to phone inquiries such as clicking buttons to confirm answer

• Conducting background checks

• Issuing proper credentials to gain access in the facility

• Reviewing police reports and make corrections, if it's necessary Security Assistant

U.S Department of Defense Indian Head, MD

November 2017 to May 2018

• Conducting background checks on individuals that are trying to enter the facility

• Taking in-bound calls and answering questions with appropriate pre-scripted responses

• Performing outbound calls to verify the authenticity of received documents

• utilize standard technology such as computer, telephone, email, and web browser to complete work tasks

• Complete data entry in computer terminal related to phone inquiries Police Sergeant

U. S Department of Defense Washington, DC

November 2015 to November 2017

• Leads a team of Police Officers and other administrative staff.

• Directs day-to-day lead and non-lead policing assignments.

• Assigns, distributes, reviews, approves and disapproves employees' assignments.

• Monitors and reviews the status/progress of the work and makes workload adjustments to ensure the workload is balanced.

• Determines whether situations are criminal or civil and takes appropriate legal steps for each crime committed.

• Interviews witnesses and other persons involved, determines whether facts warrant an arrest or lesser action.

• Advises individuals of their rights and protects the constitutional and civil rights or persons.

• Conducts investigations, prisoner transport, patient search and recovery.

• Seeks, detects, seizes and protects evidence and witnesses at the scene of an incident.

• Intervenes when necessary to de-escalate situations and determines when and how much force must be applied.

• Provides and/or coordinates staff training during shift briefing or designated training days.

• Ensures instruction on work sequence, procedures, methods and deadlines are met.

• Monitors and operate CCTV

Police Officer

U. S Department of Defense Washington, DC

November 2013 to November 2015

• Enforces Federal and District of Columbia laws and regulations, and enforces USCP rules and regulations relating to law enforcement.

• Physically protects the U.S. military base (buildings and grounds), Members of Congress, visitors, and staff from threats of crime and disruption; preserves law and order; and serves as a deterrent to crime and other violations of laws, rules, and regulations.

• Takes charge of accidents and crime scenes, restricting access to crime scenes; observes, stops, and questions suspicious persons.

• Prepares reports and testifies in court.

• Performs protective services, safeguards Federally-owned buildings and property, and protects government equipment and property.

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Police Officer

U. S Department of Defense Norfolk, VA

September 2008 to November 2013

• Enforces Federal and Virginia laws and regulations, and enforces USCP rules and regulations relating to law enforcement.

• Physically protects the U.S. Capitol complex (buildings and grounds), Members of Congress, visitors, and staff from threats of crime and disruption; preserves law and order; and serves as a deterrent to crime and other violations of laws, rules, and regulations.

• Takes charge of accidents and crime scenes, restricting access to crime scenes; observes, stops, and questions suspicious persons.

• Prepares reports and testifies in court.

• Performs protective services, safeguards Federally-owned buildings and property, and protects government equipment and property.

• Conduct anti-terrorism measures

Member Service Representative

Navy Federal Credit Union Chesapeake, VA

August 2005 to May 2006

• Analyze, research, and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform-banking functions

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• Perform other duties as assigned

Waitress

Olive Garden Chesapeake, VA

April 2004 to August 2005

• Responsible for table service in the community dining rooms

• Assists in maintaining a high level of customer service for our residents and their guests

• Sets tables and maintains workstations in proper order

• Takes orders, provides service and requested items both graciously and courteously

• Clears dishes from tables during and after meal service

• Answers pertinent questions about menu items

• Keep work areas clean and orderly

• Maintain neat and clean appearance and practice good personal hygiene

• Complete opening and/or closing side work in a timely manner

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Education

High school diploma

Pampanga High School San Fernando, Pampanga

June 1990 to April 1994

Skills

Information Security Pricing Active Directory Security Law Enforcement Quality Assurance DoD Experience Program Management Surveillance CCTV Intelligence Experience Telecommunication Writing Skills Supervising Experience Loss Prevention System Administration Typing Training & Development Help Desk Project Management Additional Information

Authorized to work in the US for any employer

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