Medical Assistant - Clinical Coordinator, Patient Care Specialist
Resume:
Mansora Hassanali
Springfield, Virginia ***** 571-***-**** ****************@*****.***
Professional Summary
Accomplished Medical Assistant with a proven track record at MedStar Health, adept in patient care coordination and HIPAA compliance. Demonstrated ability to enhance patient trust through effective communication, streamline clinical operations, and achieve a high level of accuracy in medical billing and coding. Skilled in phlebotomy and a reliable team player committed to delivering quality care. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and support organizational success with dedication and professionalism. Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts, reviewing health records, obtaining prior authorizations, and ensuring timely payments. Organized Clinical Coordinator with excellent scheduling, coordination, documentation, and patient satisfaction skills. Detail-oriented and patient-focused with proficiency in handling emergency situations and supporting multidisciplinary healthcare teams.
Accomplishments
• Managed care for over 90 patients.
• Supervised a team of 20 staff members.
Skills
Medical Billing Expertise Patient Confidentiality
Patient Care Direct Patient Care
HIPAA Compliance Patient Education
Clinical Documentation Patient Care Planning
Records Management Staff Scheduling
Medical Records Management Unit Administration
Department Supply Management Teamwork
Clinical Staff Support Customer Service
Problem-Solving Time Management
Multitasking Excellent Communication
Organizational Skills CPR/AED
Work History
Clinical Coordinator MedStar Health – Arlington, United States April 2024 – Current
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients.
• Assisted physicians with minor surgeries and sterilized instruments.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines.
• Ensured regulatory compliance by maintaining accurate documentation.
• Developed strong relationships with community partners to enhance support services.
• Coordinated multidisciplinary team meetings to improve communication and treatment outcomes.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Mentored junior staff members and supported professional growth.
• Implemented wellness programs for staff and reduced burnout.
• Coordinated, monitored, assigned, and documented patient care activities.
• Worked closely with clinic administrators to maintain an organized healthcare environment.
• Mentored new clinical staff members during onboarding and orientation.
• Designed leadership development and coaching programs.
• Implemented successful healthcare programs through professionalism and quality care.
• Supervised and managed daily activities of physicians, nurses, and support staff. Medical Biller and Coder NextStep Technology Inc – Virginia January 2025 – October 2025
• Applied official coding conventions and rules from AMA and CMS.
• Reviewed outpatient records and interpreted documentation.
• Reviewed patient charts to better understand diagnoses and treatments.
• Correctly coded and billed medical claims for hospital and nursing facilities.
• Reduced claim denials through meticulous insurance verification.
• Collaborated with healthcare providers to ensure accurate documentation.
• Provided administrative support while maintaining HIPAA compliance.
• Maintained organized records of patient accounts and billing statements.
• Enhanced compliance by staying updated on coding regulations.
• Communicated with insurance companies to resolve coding discrepancies. Medical Assistant Kappadokia – Turkey
April 2022 – August 2022
• Directed patients to exam rooms and prepared them for physician examinations.
• Sanitized, restocked, and organized medical equipment and exam rooms.
• Performed medical records management and documentation.
• Obtained client medical history, symptoms, allergies, and medication information.
• Assisted physicians with procedures and sterilized instruments.
• Performed laboratory testing preparation and specimen handling.
• Managed approximately 30 incoming calls, emails, and faxes daily. Medical Assistant Fajr Clinic – Afghanistan
January 2010 – January 2013
• Directed patients to exam rooms and prepared for physician examinations.
• Maintained exam rooms and organized medical equipment.
• Performed medical records management and documentation tasks.
• Built strong patient relationships through effective communication.
• Managed approximately 30 incoming calls, emails, and faxes daily.
• Educated patients on medications, procedures, and physician instructions.
• Recognized emergency situations and initiated safety protocols. Education
Associate Degree in Coding – Medical Coder and Billing NOVA, Woodbridge, United States – August 2024
Continuing education in medical coding and billing. Clinical Certificate – Medical Assistance (CMA)
The Education Center, Ashburn, United States – March 2023 Continuing education in medical field midwifery.
Certifications
• CCMA – Certified Clinical Medical Assistant
• CBCS – Certified Billing and Coding Specialist
Languages
• Dari – Native or Bilingual
• English – Native or Bilingual
• Urdu – Native or Bilingual
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