Operations and Inventory Management Professional

Sarah Carson

** ****** ***** ***********, ** ****7 Phone: 413-***-**** ********@*******.***

Performance-driven administrative professional with experience in facilitating support services and office management. Strong organizational, customer service and communication skills with substantial record of performance in productivity and performance improvement. Strengths include versatility, creativity and enthusiasm, ability to manage multiple tasks, prioritize workload and meet deadlines.

Areas of Expertise

Excellent analytical/problem solving skills

Experience working with confidential data

Detailed policy writer and auditor

Able to work with qualitative/quantitative data

Effective Trainer

Project management skills

Work efficiently in a fast-paced environment

Performing investigation and writing reports

Computer Skills: Microsoft Office/Visio, SAP/MES, QAD, IQMS, Epicor, Net Term, MQ1, SharePoint, DOS, Lawson, Share Files, and IOS Software

Areas of Expertise

Baystate Heath Hospital Oct 2021- Present

Inventory Control Manager

Utilize Lawson Materials Management Information System (MMIS) for processing of inventory requisitions, maintaining master file and warehouse location information, handling stock returns to vendors, and maintaining the inventory of all internally produced forms. Create and maintain the integrity of the master file within the Purchasing/Warehousing Lawson MMIS for accurate cost, product and vendor source information, and charge description master file information. Communicate and notify end user departments of Healthcare Common Procedure Coding System (HCPCS) codes, patient charge service codes for reimbursement, and all other pertinent product information

Create and maintain files within the Lawson Systems relating to accurate pricing, unit of measure, product descriptions, manufacturer numbers, vendor order numbers, HCPCS codes and service codes. Research and resolve discrepancies relative to stock number, manufacturer number, product number, quantity on hand, last date received, unit of issue / unit of purchase, bin location, etc., within MMIS.

Process all supply requisitions and product returns in a timely, efficient, and accurate manner. Perform a daily review of customer generated incomplete requisitions in the MMIS and collaborate with requesting departments to complete requisitions and process the orders. Review all Global Health Exchange (GHX) orders for discrepancies including unit of issue, part

Collaborate with Purchasing Agents, Assistant Purchasing Agents, and other colleagues to ensure maximum effectiveness and efficiencies in BH Supply Chain Operations. Maintain confidential information, including pricing, terms, and other contract information. Maintain files relating to all purchasing functions according to department guidelines.

Manage the performance of 3 full time stock room personnel and administer daily inventory.

Collins Aerospace, UTC, Windsor Locks, CT May 2017-Aug 2021

Distribution Operations Manager - Contractor

Coordinate and facilitate with Program Management and Contracts Administrate for contract orders items which are transacted in a government portal using WAWF.

Ensures compliance with operating procedures for receiving, handling, storing, and shipping of products and materials.

Review work orders, consumption reports, and demand forecasts to estimate peak delivery periods and issue work assignments.

Manage 3 supervisors with 55 workers activities of engaged in receiving, storing, process, pick and shipping products or materials

Plan, develop and implement warehouse safety and security programs and activities.

Assist with After-hour on-call service.

Pick, process, and ship product within a 24-hour window

Schedule usage of production materials to ensure optimal production levels

Evaluate suppliers or quality, timeliness, and match according to goals

Monitor material supply flow and identify any shortages or bottlenecks in usage

Providing the Commercial Engines senior management team with current information of critical part status

Develop & maintain robust processes to communicate and execute against aftermarket production part delivery commits

Ensuring the integrity of Customer work-stop and critical parts databases

Owning and maintaining commercial aftermarket critical parts communications including critical parts list (CPL) and daily production meeting(s)

Support, and at times lead, executive-level Delivery Assurance Business Reviews

Direct accountability, leadership, and oversight of inventory accuracy

Responsible for maintaining data relevant to inventory planning activities including capacity, constraint, logistics, supplier, master, and location data

Coordinate cycle counts for both raw materials and finished goods

Report yields and monitor for accuracy

Coordinate and correct all inventory-related issues

Report weekly/monthly results of inventory control accuracy and impact to order fulfillment.

Reconcile inventory discrepancies and follow-up with an investigation to determine the root cause of the discrepancies.

Develop, implement, and improve inventory control procedures to ensure inventory accuracy.

Manage the correction or adjustment of negative inventory quantities in a timely manner.

Perform all preparation and execution of physical inventory.

Look for ways to improve company’s processes to become more efficient and productive

Maintaining Inventory for both Military and Commercial Material

Kaman Aerospace, Bloomfield, CT Apr 2013 – May 2017

Helpdesk Analyst/ Telecommunication Technician

Provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of staff problems, which may range from straightforward to more complicated technical issues.

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries

Receiving, logging, and managing calls from internal staff via telephone and email

Maintaining an Asset Database and track changes

1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs, and Printers

Provide support for cell phones, PDA’s, Air cards, and netbooks across several divisions

Purchase, configure, and deploy all types of wireless devices

Assist with the following questions pertaining to phone and voicemail features, desk top support applications, and outlook exchange.

Interact with outside vendors that may need assistance, whether the issue may be a request pending, or an invoice that may require attention.

Liaison between the mobile carrier, assisting end user with cell phone orders and activations

Keep accountability and ownership on own tickets. Making sure they have been handled and resolved in a timely manner

Education & Certifications

Masters of Analytical and Logics Management

University of Massachusetts, Amherst, MA 2027

Bachelor of Human Resource Management and Minor in Cyber Security

Bay Path University – Longmeadow, MA, 2016

Associates of Business Administration, Bay Path University, Longmeadow, MA, 2012

Certifications

APICS – courses online CPIM (Expired 4/2021)

Project Management (Expired – (Expired 5/2022)

ACE Associate (Six Sigma) – (Expired 5/2022)

Export Compliance Training Institute – US Export Controls and Defense Trade Control

(ITAR and EAR)

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