Outgoing Guest Services Candidate for Fast-Paced Roles

ORACENE TOKO MBIAKE

Raleigh ***** 919-***-**** ***********@*****.***

Motivated professional with a background in Political Science and customer service. Handles guest interactions and relationship building while demonstrating strong critical thinking and active listening skills. Committed to enhancing customer satisfaction and contributing to team success in nonprofit or government settings. Server, 03/2026 - Current

Kings Dining And Entertainment – Raleigh, NC

• Assisted in inventory management by tracking stock levels and reporting discrepancies to management.

• Resolved customer complaints promptly, maintaining positive dining experiences and loyalty. Upsold daily specials and promotions, contributing to overall restaurant revenue growth through enhanced guest engagement.

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• Implemented streamlined service processes that improved table turnover rates during peak hours.

• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

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• Bussed and reset tables to keep dining room and work areas clean.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Explained menu items and suggested appropriate options for food allergy concerns. Server, 08/2024 - 01/2027

1887 Bistro – Raleigh, NC

Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.

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• Managed dining area efficiently, ensuring cleanliness and organization to create a welcoming atmosphere.

• Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.

• Trained new servers on menu knowledge and service protocols, fostering team development. PROFESSIONAL SUMMARY

EXPERIENCE

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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• Served food and beverages promptly with focused attention to customer needs. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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Bachelor of Arts: Political Science, Expected in 12/2026 North Carolina State University - Raleigh, NC

High School Diploma: 05/2023

Westbourne School - Wales,UK

• Got an award for a MUN conference

• Law award during a Young Leadership Program

• Strong work ethic • Exceptional customer service

• Cash handling • Guest engagement

• Memory retention • Cleanliness standards

• Customer service • Team collaboration

• Active listening • Critical thinking

• Relationship building • Scheduling

• Follow-up skills

English

Native or Bilingual

French

Native or Bilingual

EDUCATION

ACCOMPLISHMENTS

SKILLS

LANGUAGES

Spanish

Professional Working

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