Entry-Level Information Technology Professional

MISTY ANDERSON

Dallas, TX *****, 972-***-****, ***************@*****.***

Professional Summary

Ambitious, meticulous, and dynamic job seeker with strong organizational skills eager to secure entry-level information technology position. Ready to help team achieve company goals and to utilize my abilities, experience, and education within a professional environment, where there is opportunity for daily challenges, advancement and to function as a team player. Education

Thinkful by Chegg

October 2022

Cybersecurity Certificate Program

Fannindel ISD Ladonia, Tx

January 2000

High School Diploma

Skills

• Ability to communicate effectively.

• Customer Service

• Developing security plans

• Wireshark software

• Implementing security programs

• Symantec Endpoint Protection

• Incident Response Management

• Data Microsoft ASP.NET

• CIS Compliance

• IDS Integration

Work History

June 2017 - Current

Walmart Dallas, TX

Hardlines Associate

• Help customers complete purchases, locate items, and join reward programs.

• Replenish sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Answer questions about store policies and addressed customer concerns.

• Provide friendly service and assistance to clients promote customer loyalty, satisfaction, and sales.

• Answer customer questions about products and services, helped locate merchandise and promoted key items.

• Monitor customers for signs of security concerns and escalated issues to management.

• Create inviting environment for customers by maintaining store organization and cleanliness.

• Stock merchandise, clearly labeling items and arranging according to size or color.

• Develop strong rapport with customers and created positive impression of business.

• Conduct product demonstrations to highlight features and redirect objections to positive aspects. November 2016 - March 2017

Amazon Garland, United States

Sorter

• Sorted incoming mail sent out, scan clerk, shipping and receiving

• Opened incoming packages to sort according to sizes, batch numbers and types.

• Sorted and clearly marked products with indicators for grade or acceptance-rejection status.

• Stacked items according to weights, sizes, types and picking priorities.

• Used hand-held scanner to enter data product information.

• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

July 2015 - March 2016

Volt Dallas, TX

Imaging clerk

• Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities, and continuing needs.

• Collaborated with internal staff to process documents and sent for closing.

• Reviewed document management protocols and user activities against internal records policies and document management standards.

• Established, improved, and reinforced document management systems to manage current and expected requirements.

• Assisted with document troubleshooting and recovery of corrupt documents and files.

• Maintained organized and efficient document flows by using excellent planning and multitasking skills.

• Converted documents from one application to another.

• Promoted efficient document processing by maintaining orderly and clean control room.

Contact this candidate