Operations & E-Commerce Professional

Rohan Prasad

Operations & E-Commerce Professional

***************@*****.*** 840-***-**** linkedin.com/in/rohan-prasad- Noida, Uttar Pradesh Work Experience

Associate – Customer Support (AI Operations & Quality Review Client: Google)

Tech Mahindra Limited

11/2024 – Present Noida

•Validated robotics task execution workflows for operational accuracy and AI training data quality for Google Robotics.

•Analyzed robot actions, object interactions, and motion sequences for high-accuracy validation and backend quality assurance.

•Supported the team's Quality Analyst for 6 months — audited new joiner cases and delivered structured daily feedback to reduce errors.

•Maintained 100% compliance with Google's SOPs and quality benchmarks across all operational workflows.

Senior Representative, Operations (Client: Comcast, USA) Concentrix

11/2022 – 08/2024 Gurugram

•Managed account operations, billing escalations, and transaction queries for Comcast's US customer base via chat and email.

•Coordinated account operations and service workflows — resolving process gaps and ensuring smooth transaction handling across queues.

•Handpicked to train and lead a team of 15 new joiners on process, tools, and quality standards.

Customer Support Associate (Client: Flipkart)

Tech Mahindra Limited

06/2021 – 10/2022 Kolkata

•Handled order management, delivery escalations, and account queries for Flipkart's customer base.

•Consistently delivered high customer satisfaction by following structured problem-solving and process adherence standards.

•Selected as an acting Subject Matter Expert (SME) to train new hires based on strong communication skills and process knowledge.

FREELANCE PROJECT

Operations & E-Commerce Manager (Remote)

JCS Laser Tech Brand: Olive & Gray D2C Home Decor 09/2024 – 06/2025

•Independently managed end-to-end e-commerce operations on Shopify and WordPress — including product listing, catalogue management, and manual order processing.

•Coordinated B2B client onboarding and account management — liaising between vendors, production teams, and buyers to ensure accurate and timely order fulfilment.

•Drove influencer outreach and partnership coordination, managing end-to-end communication from discovery to campaign execution.

•Owned all brand operations solo — vendor management, social media, digital marketing, and client servicing — functioning as a one-person operations team for a growing D2C startup. Education

Bachelor of Commerce with Honours in

Financial Accounting

Karim City College

2017 – 2020 Jamshedpur

Skills

E-Commerce Operations

Marketplace Operations

Order Management

Vendor Management

Business Operations

Quality Assurance & Validation

Process Excellence

Team Coordination & Training

AI Workflow Operations

Tools & Platforms: Shopify WordPress

(WooCommerce) Microsoft Excel Google

Sheets

Certifications & Training

Artificial Intelligence (AI) Fundamentals

IBM SkillsBuild

05/2026 Online

Introduction to MS Excel

Simplilearn SkillUp (Powered by Microsoft)

05/2026 Online

Google Sheets

Simplilearn SkillUp (Powered by Google)

05/2026 Online

Fundamentals of Digital Marketing

Google Digital Unlocked

08/2021 Online

Tally ERP 9 / GST (Accounting Package)

College of Computer Education

07/2018 – 09/2018 Jamshedpur

Languages

English

Hindi

— Fluent

— Native / Bilingual

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