Senior Operations & Facility Management Leader

JODY S. DELLINGER

Sherman, TX ***** 832-***-**** *************@******.*** linkedin.com/in/jody-dellinger-chief-d Dear Hiring Manager,

I am writing to express my strong interest in the management position with your company. With over 30 years of executive-level experience across operations, facilities management, and hospitality-driven environments, I specialize in translating strategic board-level vision into measurable performance. Whether overseeing multi-million-dollar capital projects, managing critical daily infrastructure, or elevating guest and patron experiences, my focus is always on ensuring safety, strict regulatory compliance, and exceptional service delivery. In my recent civilian roles as Regional District Manager for McKinney MUD1 and General Manager for Harris County WCID110, I directed comprehensive public works, expansive 400+ acre park facilities, and a $7M municipal recreation complex supporting thousands of residents. I have a proven track record of managing operating budgets up to $2M, executing preventive maintenance programs, and orchestrating community programming and event operations that drive revenue and robust patron engagement. Notably, I spearheaded a $2.3M disaster recovery initiative following Hurricane Harvey. By successfully securing $1.2M in FEMA grants and managing $1.1M in commercial insurance claims, my team executed the complete reconstruction of extensive facility infrastructure while maintaining 98% service continuity.

Before transitioning to civilian leadership, I honed my crisis management, risk mitigation, and hospitality skills during a 21-year career in the U.S. Navy. As a Senior Enlisted Damage Control Chief and Site Incident Commander for a $1B+ aircraft carrier and a guided missile destroyer, I was responsible for the life-safety infrastructure and emergency training of over 6,000 personnel. Simultaneously, while aboard the USS Abraham Lincoln, I operated as the Morale, Welfare & Recreation (MWR) Director, managing high-volume fitness facilities, retail operations, and large-scale entertainment events to deliver an executive-level hospitality and recreation program to the fleet. Furthermore, having actively served as an elected Water Board Director (Vice President), I uniquely understand how to communicate effectively with stakeholders, execute board directives, and maintain strict fiscal health from both sides of the executive table.

I am eager to bring my diverse background in facility operations, strategic planning, and cross-functional team leadership to your organization. I have attached my resume for your review and would welcome the opportunity to discuss how my hands-on leadership style and operational expertise align with your organizational goals. Thank you for your time and consideration.

Sincerely,

Jody S. Dellinger

Enclosure: Resume & References

• Joshua J. Kahn - Partner, SKLaw - 713-***-**** - ****@*****.**

• Jerry Strickland - Director, Water Control & Improvement District No. 110 - 281-***-**** - ******@******.***

• Kevin Lowry - Director, McKinney Municipal Utility District No. 1 - 972-***-**** - ***********@*********.***

• Linda Backlund - Board Commissioner, Collin County ESD1 - 214-***-**** - **************@*****.*** JODY S. DELLINGER

Senior Operations & Facility Management Leader

Tom Bean, TX 75090 832-***-**** *************@******.*** linkedin.com/in/jody-dellinger-chief-d PROFESSIONAL SUMMARY Strategic operations leader with 30+ years of experience running complex, high- volume environments across municipal utility districts, large-scale facilities, parks & recreation programming, and hospitality-style environments. Proven record overseeing multi-million-dollar infrastructure and capital projects, optimizing service delivery, and leading high-performing cross-functional teams in fast-paced, customer-facing settings. Successfully managed $2.3M+ in FEMA disaster recovery funding with zero service interruptions. Decorated U.S. Navy Chief Petty Officer (E-7) recognized for hands-on leadership, safety and compliance, and building disciplined, service-driven cultures. Known for translating board and executive-level strategy into measurable operational performance across utilities, recreation, parks, aquatics, maintenance, community programming, and guest services-style environments. CORE COMPETENCIES Operation & Facilities Management Municipal Utility District Operations Parks & Recreation Programming Capital Improvement Projects (CIP) Budget P&L Management ($1.2M - $2M+) FEMA & Insurance Claims Management ($2.3M+) Strategic Planning & Execution Team Building & Staff Development Equipment & Asset Procurement Preventive Maintenance Programs (CMMS) Board & Stakeholder Engagement Vendor & Contract Negotiation Emergency & Crisis Response Preparedness Business Continuity & Disaster Recovery (BCDR) Community Programming & Event Coordination Organizational Directives & Policy Development

PROFESSIONAL EXPERIENCE

REGIONAL DISTRICT MANAGER

McKinney Municipal Utility District No. 1 McKinney, TX July 2022 – March 2026

• Directed comprehensive public works and infrastructure operations for a master-planned community of 6,000+ homes, overseeing the maintenance and repair of all public streets, rights-of-way, common areas, signage, and municipal lighting.

• Managed a 400+ acre multi-use municipal parks facility, ensuring peak operational readiness across six fishing lakes, 10+ miles of trails, a 21-hole championship disc golf course, zero-depth aquatic play areas, off-leash dog parks, and diverse park amenities.

• Conducted rigorous acceptance inspections alongside city officials, district engineers, and contractors, ensuring newly developed streets and park infrastructure met strict municipal standards before transitioning into active daily operations.

• Managed and forecasted a $1.4M–$2M annual operating budget, aligning fiscal planning with long-term capital improvement priorities to achieve 100% compliance and zero independent audit findings.

• Successfully managed $1M+ in capital improvement projects, overseeing the execution of a $350K parking expansion, $300K in playground upgrades, a $150K aquatic play area awning, and $50K in municipal lighting and facility enhancements.

• Authored and procured critical funding for community capital projects, securing a $215K Collin County grant for playground safety, a $30K Texas Parks & Wildlife trails grant, and a Monarch Foundation grant for environmental landscaping enhancements.

• Directed the District Foreman and cross-functional maintenance teams, establishing rigorous performance standards and preventive schedules to ensure 100% facility readiness and optimal asset lifecycle management.

• Executed procurement and full-lifecycle fleet operations for heavy municipal assets, managing a comprehensive inventory of commercial mowers, tractors, utility vehicles, and specialized grounds equipment.

• Directed comprehensive risk management and district administration, authoring employee handbooks, park ordinances, and facility agreements while managing vendor contracts and commercial insurance procurement.

• Spearheaded all public-facing district communications, overseeing social media management, community permitting, and public relations strategies to drive resident engagement.

• Orchestrated end-to-end community programming, including municipal festivals and private functions, maximizing facility utilization rates and driving robust engagement with an average turnout of 1,500– 2,000 residents.

GENERAL MANAGER / DISTRICT & RECREATION MANAGER

Harris County Water Control & Improvement District No. 110 Spring, TX March 2009 – July 2022 Executive leadership for the 5th largest MUD-owned parks and recreation facility in Texas ($7M complex).

• Managed and forecasted a $1.2M annual operating budget, reporting directly to a 5-member elected Board of Directors on all strategic, financial, operational, and regulatory district matters.

• Served as General Manager for a 60-acre, $7M municipal recreation complex, successfully driving operations for 700+ club memberships and supporting approximately 3,500 patrons.

• Oversaw comprehensive, end-to-end municipal utility infrastructure supporting 2,400+ residential and 250+ commercial accounts, maintaining strict regulatory compliance across a 1M GPD wastewater treatment plant, water production facilities, and robust distribution networks.

• Spearheaded a $2.3M multi-year disaster recovery initiative following Hurricane Harvey, successfully securing $1.2M in FEMA grant funding and managing $1.1M in complex commercial insurance claims.

• Directed the complete demolition and reconstruction of extensive district infrastructure—including clubhouses, aquatic facilities, and commercial MEP systems—maintaining 100% service continuity throughout the entire rebuild.

• Directed the strategic procurement and installation of $500K+ in premium commercial fitness assets, upgrading the facility with state-of-the-art Precor equipment, Mondo sports flooring, and integrated audio systems during post-disaster modernization.

• Executed a $300K comprehensive park restoration initiative, driving the revitalization of community trail systems, pavilions, playgrounds, fishing docks, and extensive grounds infrastructure.

• Governed district-wide environmental compliance, ensuring strict adherence to TCEQ regulations, Texas Water Code mandates, and all statutory requirements for municipal wastewater treatment and water distribution operations.

• Provided executive leadership across all district departments, managing a multi-disciplinary workforce encompassing the District Foreman, Office Manager, technical AFO/CPO-certified pool operators, tennis professionals, and extensive maintenance and seasonal crews.

• Maintained comprehensive facility readiness across expansive amenities, overseeing a 185K-gallon aquatic center with 20+ seasonal lifeguards, a $150K 24-hour fitness facility, a certified 5K trail system, and diverse outdoor recreation venues.

• Developed and executed strategic community programming, event management, and facility rental operations to maximize patron engagement and drive revenue generation.

• Authored and managed all district communications, overseeing the municipal website, social media platforms, community newsletters, park maps, and comprehensive policy documentation. WATER BOARD DIRECTOR (VICE PRESIDENT)

Waller County Municipal Utility District #9B Katy, TX July 2017 – July 2022 Elected governance oversight for critical infrastructure operations and public utility service delivery.

• Managed district financial health and fiscal policy, levying taxes, structuring debt instruments, authorizing service fees, and establishing budgets to ensure 100% financial compliance.

• Provided strategic governance oversight for municipal infrastructure, directing operations across water conservation, drainage systems, wastewater treatment, and solid waste disposal programs.

• Exercised statutory authority for district expansion, executing binding contracts, negotiating land easements, and managing property acquisitions to advance the development of recreational facilities and community parks.

• Directed the General Manager and third-party contractors, establishing rigorous performance standards to ensure seamless regulatory compliance and operational excellence across all utility services. SENIOR OPERATIONS LEADER / CHIEF PETTY OFFICER (E-7) United States Navy Various Global Duty Stations April 1988 – May 2009 Provided executive-level risk management, facility operations, and crisis response leadership throughout a 21- year career, culminating as the primary safety authority and MWR Director for a $1B+ maritime asset supporting 6,000+ personnel.

Morale, Welfare & Recreation Operations – (USS Abraham Lincoln CVN72 - Aircraft Carrier)

• Directed a $1.5M annual MWR operating budget with zero audit discrepancies, launching centralized point-of-sale (POS) systems and retail programs that generated $50K in average monthly revenue.

• Spearheaded the modernization of six shipboard fitness facilities, overseeing the strategic procurement and installation of $500K+ in commercial-grade weight and cardio equipment.

• Orchestrated massive, high-visibility morale and entertainment events with individual operating budgets up to $100K, executing groundbreaking promotional campaigns that awarded over $100K in assets— including the first-ever Navy MWR $54K vehicle giveaway.

• Managed comprehensive event logistics and VIP relations, coordinating bulk transportation, hotel block reservations, and serving as the primary operational escort for visiting Hollywood celebrities, professional athletes, and high-level dignitaries. Risk Management & Incident Command (Damage Control)

• Served as primary Site Incident Commander and safety evaluator, leading specialized rapid-response teams in emergency mitigation, structural repair, and weekly Environmental Health and Safety (EHS) audits to safeguard multi-million-dollar vessel platforms.

• Directed the operational readiness of sophisticated life-safety infrastructure, managing Planned Maintenance Systems (PMS) for high-capacity fire-main networks, AFFF stations, and chemical/CO2 suppression systems.

• Evaluated fleet-wide safety compliance as a Senior Inspector, executing rigorous inspections across multiple vessel platforms to ensure 100% regulatory readiness and mission-critical operational capacity.

• Operated as the equivalent of a Corporate Director of Safety, instructing and certifying over 6,000 personnel in advanced structural firefighting, HAZMAT/CBRN defense, high-pressure pipe patching, and emergency facility shoring.

Talent Acquisition & Training Center Management

• Directed residential training operations as a Master Instructor, facilitating complex engineering curricula and managing student housing and certification pipelines to ensure 100% compliance with federal training standards.

• Executed full-cycle corporate recruitment and talent acquisition, managing a Delayed Entry pool of 100+ candidates, conducting behavioral interviews, and developing professional development seminars that achieved a 90% reduction in program attrition.

EDUCATION & PROFESSIONAL CREDENTIALS

Education & Academic Coursework

• Federal Training Academies: 75+ Semester Hours (ACE-Accredited) in Business Administration, Occupational Safety, Adult Education, and Applied Industrial Sciences.

• The King’s University, Dallas, TX: Collegiate Coursework: Christian Studies (2017 – 2018)

• Regent University, Virginia Beach, VA: Collegiate Coursework: Christian Studies (2016 – 2017) Active Operational Licenses

• Certified Food Protection Manager (CFPM) - ServSafe / National Restaurant Association (May 2026 - May 2031)

• Certified Pool & Spa Operator (CPO) - Pool & Hot Tub Alliance (June 2023 - June 2028) Advanced Leadership & Federal Credentials

• Community Emergency Response Team (CERT) - FEMA

• Emergency Medical Technician (EMT-B) - Nationally Certified (1997 – 2000)

• Journeyman Firefighter - U.S. Department of Labor Registered Apprenticeship (6,000 Certified Hours)

• Journeyman Career Counselor - U.S. Department of Labor Registered Apprenticeship (2,000 Certified Hours)

• Advanced Leadership Development / Senior Enlisted Academy - U.S. Navy

• Senior Enlisted Damage Control (NEC 4811) - U.S. Navy

• Master Instructor Certification (NEC 9502) - U.S. Navy

• Chemical, Biological, Radiological (CBR) Defense Specialist (NEC 4805) - U.S. Army Chemical Corps

• Navy Recruiter / Persuasive Communications - U.S. Navy MILITARY AWARDS & DECORATIONS 3 Navy Commendation Medals 4 Navy Achievement Medals 9 Good Conduct Medals 4 Armed Forces Expeditionary Medals Global War on Terrorism Service Medal Global War on Terrorism Expeditionary Medal Humanitarian Medal Expert Pistol Medal Expert Rifle Medal Various Campaign & Service Ribbons

TECHNICAL PROFICIENCIES Computerized Maintenance Management Systems (CMMS) Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) Adobe Creative Cloud (Photoshop, Acrobat) Project Management: Asana, Airtable, Zoho Tables Marketing: MailChimp, Constant Contact, Canva Access Control Security Systems (BRIVO, Verkada) Point-of-Sale Systems Social Media Management Platforms Artificial Intelligence Platforms (Gemini, Perplexity, ChatGPT, Grok, Abacus)

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