E-Commerce Operations Specialist with 8 Years Experience

Ankur Singh

E-Commerce Specialist

908-***-**** · ***********@*****.*** · Ghaziabad

Summary

E-Commerce Operations Specialist with 7+ years of experience in e-commerce operations, including catalogue management, product listing, website management, customer retention, and BFSI integrations. Skilled in optimising product catalogues, enhancing website performance, driving customer loyalty through retention strategies, and integrating banking, financial services, and insurance (BFSI) solutions. Proven expertise in content management, deal optimisation, and platform scaling for Flipkart, Amazon, and similar high-volume environments, delivering increased conversions and revenue growth. Experience

Customer Retention Executive

GoPaisa PVT Ltd, Noida

Sep 2024 - Present

Working in the Content Team in the Operations Department. Creating and maintaining cashback and non-cashback deals, data and uploading from various platforms. Managing sticky and sliders, banners, and reels updates on the homepage of the app & web. Handling merchant and customer queries through panels, calls, and emails. Activating, creating, and deactivating cashback and non-cashback coupon stores. Create, Modify & Promote BFSI (Credit Card Deals on Website & Telegram/Whatsapp etc) Analysing Data on Webengage

Sr Operation Executive

Parity Cube PVT LTD, Delhi

Mar 2019 - Sep 2024

Working as a Senior Deal Editor in the Content Team in the Operations Department. Creating and maintaining forum deals, data, and uploading from various platforms like Flipkart, Amazon, Paytm, and more.

Managing sticky and slider updating of the homepage. Moderating user queries and forum activity via the panel. Proficient in MS Excel and internet-based tasks.

Coordinating with other teams for development and promotion. Contributing to short and long-term organisational planning and strategy. Deal Editor

Freekaamaal, Noida

December 2018 - December 2019

Working as a Senior Deal Editor in the Content Team in the Operations Department. Creating and maintaining forum deals, data, and uploading from various platforms like Flipkart, Amazon, Paytm, and more.

Managing sticky and slider updating of the homepage. Moderating user queries and forum activity via the panel. Proficient in MS Excel and internet-based tasks.

Coordinating with other teams for development and promotion. Contributing to short and long-term organisational planning and strategy. Operation Associate

Askmebazaar, Greater Noida

April 2016 - May 2016

Working in SMT Operation (Seller Management Service) as a Seller Management Executive. Tracking and cross-checking the data of the Delhi and Mumbai Team NDD orders. Handling merchant queries and inventory updates on the seller panel through calls and emails. Monitoring all orders before dispatch and delivery.

Coordinating with various teams for seamless operations. Resolving seller issues regarding payment from the payment team. Maintaining daily orders data and reporting to DM & SM.

Associate (Operations)

Paytm, Noida

January 2015 - December 015

Working in a Quality team in the Operations Department as a Quality Executive. Tracking and cross- checking data from the Creation Team daily.

Handling merchant queries and inventory updates on the seller panel. Verifying and testing data before uploading on the panel using various Excel formulas. Coordinating with different teams for effective operations.

Providing training to recruits within the process. Education

B.Sc, Meerut University, Muzaffarnagar, U.P, 2008

Intermediate, U.P Board, Muzaffarnagar, U.P, 2004

High School, U.P Board, Muzaffarnagar, U.P, 2002

Skills

Catalogue Management

E Commerce Operations

Product Listing

Website Management

Customer Retention

BFSI & Webengage

Strengths

Team Work

Technical Skills

Problem Solving

Achievements

Best Team Player

Rising Star

Employee of the Month

Languages

Hindi

English

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