Patient Care Coordinator with Scheduling Expertise
Resume:
MC
Michelle Canterbury
Professional Summary
Experienced Patient Care Coordinator known for exceptional organizational skills and effective communication. Successfully managed patient scheduling and facilitated provider-patient interactions, ensuring high levels of care and satisfaction.
Work History
Millennium Physician Group - Patient Care Coordinator Naples
01/2017 - 03/2026
Coordinated patient scheduling and managed appointment workflows to optimize clinic efficiency.
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Developed and maintained patient records using electronic health record (EHR) systems to ensure accuracy.
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Facilitated communication between patients and healthcare providers, enhancing care coordination and patient satisfaction.
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Monitored insurance authorizations and eligibility, ensuring compliance with billing procedures and reducing claim denials.
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Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
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Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
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Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
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Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
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Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
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Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
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● Delivered excellent patient experiences and direct care. Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
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********************@*****.***
Eldred, PA 16731
Skills
● Critical thinking skills
● HIPAA compliance
● Organizational skills
● Appointment scheduling
● Customer service
● Attention to detail
● Insurance verification
● Patient care coordination
● Scheduling
● Office administration
● Payment collection
● Switchboard operation
Education
06/1990
Patchogue Medford
New York, NY
High School Diploma
Certifications
I am also a Registered Medical Assistant
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