Case Manager, Special Education, Coordinator, Administrative Assistant

KETZIE LEE GARCIA

Address: Riverton, NJ *****

Phone: 407-***-**** Email: *********@*****.***

Citizenship: U.S. Citizen Bilingual: English (Proficient), Spanish (Highly Proficient)

PROFESSIONAL SUMMARY

Dedicated and results-driven Child Welfare & Case Management Professional with extensive experience in government and state contracts, humanitarian programs, and refugee resettlement. Proven expertise in federal compliance, community resource coordination, and client advocacy for diverse populations. Expert in navigating complex regulatory frameworks (OFO/CBP/DCF, IRIS,USCIS,UNhCR) while leveraging bilingual communication and data-driven case management to ensure mission success and positive client outcomes.

WORK EXPERIENCE

Special Education Teacher (Long-Term Substitute)

Wissahickon Charter School

Philadelphia, PA Sept 2025 – Present

Hours per week: 40 GS Equivalent: GS-09 (Based on Specialized Education Experience)

●Manage a complex caseload of students requiring learning and emotional support interventions.

●Lead multidisciplinary teams to develop and implement individualized behavior plans and inclusion strategies.

●Collaborate with therapists, counselors, and behavior teams to ensure educational and regulatory compliance.

Spanish Interpreter (Contractor) SOSI – FEMA

Remote Mar 2025 – Present

Hours per week: Freelancer GS Equivalent: GS-07/09 (Language Specialist Series 1040)

●Provide critical over-the-phone interpretation for disaster response and humanitarian aid campaigns.

●Facilitate communication between federal responders and Spanish-speaking survivors to ensure equitable access to aid.

●Maintain strict confidentiality and accuracy in high-pressure emergency management scenarios.

Applied Behavioral Analysis – PCA Abundant Life Family Services

Broomall, PA Jan 2025 – Present

Hours per week: 40 GS Equivalent: GS-07 (Technical Health Support)

●Implement behavior intervention plans (BIPs) focused on positive reinforcement and skill acquisition.

●Conduct meticulous data collection and progress reporting in full compliance with state and medical guidelines.

Processing Coordinator (Contractor) QBMS (OFO/CBP Contract)

Winter Garden, FL Oct 2023 – Sept 2024

Hours per week: 40 GS Equivalent: GS-06 (Border Patrol Processing Coordinator BPPC)

●Managed humanitarian aid processing in support of Office of Field Operations (OFO) and Customs and Border Protection (CBP) contracts.

●Ensured 100% data accuracy and safeguarding of detainee property in accordance with federal regulations.

●Facilitated secure transport and welfare of non-U.S. citizens while maintaining operational documentation.

Refugee Resettlement Case Manager (Contractor) Bethany Christian Services

Winter Garden, FL Aug 2022 – Jan 2023

Hours per week: 40 GS Equivalent: GS-09 (Social Services Series)

●Administered initial 90-day resettlement services for refugee families, ensuring compliance with federal humanitarian standards.

●Coordinated essential services including housing, employment, education, and healthcare.

Dependency Case Manager Youth & Family Alternatives

Inverness, FL Mar 2022 – Aug 2022

Hours per week: 40 GS Equivalent: GS-09 (Child Welfare Specialization)

●Managed child welfare cases from intake to discharge, ensuring safety and adherence to DCF regulations.

●Utilized FSFN (Florida Safe Families Network) for comprehensive case documentation and tracking.

EARLY CAREER ROLES (Relevant Administrative and Education Background)

●Child Welfare Case Manager, Children's Home Network, Orlando, Florida

●Family Specialist, Uplift Family Services, El Centro, Los Angeles, CA.

●Permanent Substitute Teacher, Renaissance Charter School – Plantation, FL

●Art Teacher, Librarian & PACES Monitor, Downey Christian School – Orlando, FL

CT hay EDUCATION & CERTIFICATIONS

Bachelor of Arts in Elementary Education (Special Education)

University of Puerto Rico – Humacao, PR 1994-2000

Professional Certifications:

●Certified Child Welfare Case Manager (Florida)

●Applied Behavioral Intervention Specialist

●Child Development Center Administrator (Naval Base Ventura County, CA)

●Care Manager (NPI)

ADDITIONAL SKILLS

Technical Support & Troubleshooting: Technical Troubleshooting, SLA Management, Ticketing Systems, Data Collection & Reporting, Digital Tool Troubleshooting

FSFN (Expert), IRIS, USCIS Database Systems, MS Office, Google Suite.

Customer & Client Relations: Customer Support, Client/Pharmacy Support, De-escalation, Conflict Resolution, Virtual Care Delivery Support, Bilingual Support (English/Spanish)

Operations & Compliance: Cross-functional Collaboration, Triage & Case Management, Government & State Compliance, Regulatory Adherence, Documentation & Inventory Control, FSFN & State

●Languages: English (Fluent), Spanish (Native/Highly Proficient)

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