Remote Customer Support Specialist with Diverse Experience
Resume:
Ashley Jean Nichols
Rock Hill, SC 29732 *************@*****.***
Professional Summary
● Multi-talented and self-motivated professional with diverse experience from both the manufacturing and service sectors.
● Skills include vendor management, accounting, payroll, administrative, quality control lab testing, property management, customer service, loan servicing, purchasing, data entry, research/analysis, vegetation management, office management, help desk support, stability testing, documentation services and human resources.
● Experienced in writing Standard Operating Procedures, documenting deviations / version changes and producing Annual Product Reviews with performance trending charts for OTC medications. Working in QC Lab performing Assay testing and Stability Testing on OTC & VMS samples. Working with FDA to ensure compliance with Federal Regulations.
● Experienced in Management of field vendors consisting of Issuing work orders to remedy problematic properties including vandalisms. Handled contracted maintenance vendors through project completion. Management experience in the Towing Industry includes office personnel/ dispatchers to ensure calls are handled accurately and promptly. Obtained & management of fleet contracts to grow fleet clients.
● Consistently demonstrated quick-learning, adaptable tendencies, multi-tasking abilities and the ability to not only accept but excel at new challenges/responsibilities.
● Proficient in internet applications and internet research and analysis.
● Strong skills in Microsoft Office including Excel performing filtering, pivot tables, creation of custom reports by importation of data and formulas.
● Previous system experience including AS/400, P260 and Maximo. Experienced in multiple financial software applications including Quickbooks, Towbooks, Dispatch Anywhere and Manager.
● Excellent organizational skills and detail oriented.
● Available to interview immediately.
Professional Experience ** Actively looking for new opportunities** Tony’s Towing
Rock Hill, South Carolina
12/2016 - Present
Branch Manager
City Branch Location
● Assisted in planning and opening a new location within city limits of Rock Hill working with City, vendors and real estate broker
● Implemented newly established operating procedures for all positions and developed an employee handbook. Established work flow processes for day to day operations..
● Performed audits to ensure calls were handled accurately and promptly.
● Handled all accounting, payroll and hiring processes for City Lot location.
● Filed all needed paperwork with Magistrate to have title ownership for abandoned vehicles changed over into Tony’s Towing.
● Processed IFTA reports for our Class C vehicles on a monthly basis.
● Implemented new processes to work hand in hand with police municipalities to obtain titles through court systems.
● Implemented data entry processes of archived files for documentation, reporting and tax purposes
● Created and maintained filing systems (Electronic & Physical)
● Dispatching and routing of calls for request of service for rollbacks, 25 ton wrecker and Big Rig. Pg 1 of 2
ANichols Resume
State Farm Insurance
Rock Hill, South Carolina
2015 -2016
TDS Help Desk Support Agent
IT Department - Help Desk
● Provided first-level helpdesk support to internal associates for hardware, software, procedures and password resets via the telephone and/or the intranet.
● Diagnosed and documented customer technical issues and assisted with "How To" problems. Resolved or assigned problems to the appropriate areas.
● Demonstrated knowledge of procedures, processes, tools, and systems while educating customers on how to avoid future related problems
● Continually researched technological changes pertinent to job responsibilities.
● Utilized computer technology, while on the phone, to access online job aids, and navigated the State Farm intranet to locate information to resolve any business partner’s issues as quickly as possible. Additional Work History
A2Z Field Services
Charlotte, North Carolina (North Carolina HUD Contract Division) 2012-2014
Vendor Management Coordinator
HUD Vendor Contracts
Wells Fargo Home Mortgage
Fort Mill, South Carolina (Corporate Division)
2010-2012
Securities Administrative Analyst Specialist
Foreclosure Prep Department
Leiner Health Products, Inc,
Fort Mill, South Carolina (Manufacturing & Distribution East Coast Division) 2001-2009
Regulatory Compliance Manager
Regulatory Affairs Department
Stability Coordinator
Stability Department - Quality Assurance
Quality Control Lab Tech
Quality Control Department
**Receive multiple certificate of completion for various Training Classes & Seminars Education
Career Development Center - Rock Hill, South Carolina Business Administration Certification
Business Entrepreneurship Certification
Business Math, Applied Computer Studies, Computer Applications I & II York Technical College - Rock Hill, South Carolina Business Administration Associate Degree
Northwestern High School - Rock Hill, South Carolina High School Diploma, 1992
Pg 2 of 2
ANichols Resume
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