Customer Service & Administrative Expert
Resume:
Jeana Parisi
Stagecoach, NV 89429
Professional Summary:
Detail-oriented and customer-focused professional with extensive experience in management, customer relations, and customer service.
Skilled in 10-key data entry, CRM systems, and administrative support, and management with a strong ability to resolve customer inquiries and discrepancies effectively.
Proven track record of collaborating team members to enhance customer satisfaction and streamline operations.
Excellent communication, problem-solving, and multitasking abilities, committed to delivering top-tier service in fast-paced environments.
Comfortable and available Mondays through Fridays between 8AM to 6PM.
Education:
GED Jul 1992 - Aug 1992
College of Southern Nevada, Las Vegas, NV
Skills:
Documentation (30+ years)
Management (30+ years)
Customer Service (30+ years)
Time management (35+ years)
Administrative Experience (35+ years)
Quality Inspection (30+ years)
Merchandising (10 years)
Quality assurance (10 years)
Front desk (26+ years)
Supervising Experience (35+ years)
Customer support (30+ years)
EMT Experience (3 years)
Conflict resolution (35+ years)
FIFO (20+ years)
Leadership (35+ years)
Math (50+ years)
Communication skills(50+ years)
Cash handling(40+ years)
Stocking (35+ years)
Cash Register (30+ years)
Certifications and Licenses:
OSHA 10 Sep 2020 - Present
Paraprofessional Educator License Aug 2015 - Present
Non-CDL Class C Driver's License. Jan 2024 - Jan 2032
Professional Experience:
Family Caregiver. Oct 2024 - June 2025
Cared for my 91 years old Grandfather until he passed.
BrightSign LLC, Minden, NV Jun 2024 - Oct 2024
Order Administrator
Entered and processed customer orders accurately and efficiently, ensuring timely delivery
Managed a high volume of order entries daily.
Collaborated with sales team to resolve any order discrepancies or issues in a timely manner.
Maintained detailed records of all customer interactions and transactions for future reference.
Provided exceptional customer service by promptly responding to inquiries regarding order status, product availability, and pricing information.
Worked closely with warehouse personnel to coordinate shipment schedules and ensure accurate fulfilment of orders.
Performed data entry tasks with a high level of accuracy while meeting strict deadlines.
Utilized CRM software to track order history, update customer information, and generate reports as needed.
Trained new employees on the company's order entry procedures, systems, and protocols.
Navient (Remote) Feb 2024 - May 2024
Customer Service Representative
ACP program customer service representative.
Take calls
Deescalate customers and assist them with their phone service issues.
Lyon County School District Feb 1993 to October 2023
Substitute Paraprofessional and Substitute Teacher
Aided special needs children
HIPPA compliant
Supervised and educated 30+ children at a time.
McDonalds, Dayton, NV Feb 2023 – Aug 2023
Manger/Customer Service
Welcomed Customers
Kitchen and front end management and training
Order management
Blackhawk Network, Reno, NV Oct 2021 - Jun 2022
HIPPA compliant customer support representative 2
Meets weekly/monthly metrics related to service level, performance, and customer satisfaction.
Manages customer contacts within Salesforce CRM; adheres to standard operating procedures for data capture.
Other duties and responsibilities as assigned.
Worked in the inbound call centre
Responded to inquiries and issues with courtesy and politeness
Tesla-Sparks, NV Nov 2018 - Aug 2019
Quality control Production Associate
Quality control Assembly
Utilized precision instruments for measurement
Boy's and Girl's Club Mason Valley, Yerington, NV May 2015 - Aug 2018
Youth Development Professional
before school and after school
Childcare
implementation of fun and educational activities for all backgrounds and abilities of children
documentation
office and clerical
money handling
computers and networking and smart boards.
HIPPA compliant
Walmart, Carson City, NV Oct 2003 - Nov 2005
Cashier/Sales Associate
Cashiering
Money handling
Customer service
Sales
Stocking merchandise
Creative Cuts, Carson City, NV Sept 1996 – Sept 2003
Front Desk and Cashier for 4 stylists
Appointment setting
Cashiering/Money handling
Customer service
Bank deposit
Stocking
Additional information available upon request
Contact this candidate