Versatile Customer-Focused Phlebotomy Specialist

Christina Meseberg

La Farge, WI ***** +1-608-***-**** ****************@*******.***

Professional Summary:

Highly organized and reliable with a strong background in helping customers with diverse needs. Can work alone or with large groups. Obtain the skills to co-manage my team. Competent with managing in-person, telephone, email and live chat inquiries. Possess the ability to calm individuals dealing with stressful situation and build customer relationships through gaining their trust.

Education:

North Florida Community College

Jacksonville, FL

May 1998 to May 1998

High school GED

WWTC

Tomah, WI

December 2013

Nursing Assistant Certificate

Fred Pryor

Online Career Development

Emotional Intelligence in the Workplace

Time Management and Organizational Skills

Email Etiquette

Active Listening and Problem Solving

Skills:

Proficient in Microsoft

Building customer relationships

Salesforce

SOP

Clear verbal communication

Phone etiquette

Organization

Problem solving

Adaptability

Work Experience:

SR Plasma Technician/Phlebotomist

BIOLIFE PLASMA SERVICES

Onalaska, WI

January 2025 to October 2025

Perform finger-stick tests to check hematocrit and total protein levels.

Plasma collection and processing:

Perform venipuncture using sterile techniques to begin the plasmapheresis process.

Monitor donors throughout the process and troubleshoot any issues or adverse reactions.

Perform sample collection and labeling for laboratory testing.

Program and operate automated plasmapheresis machines, including setting up and disconnecting disposable kits.

Demonstrated excellent customer service skills by providing compassionate care to patients during the phlebotomy process

Efficiently managed a high volume of daily phlebotomy procedures while maintaining accuracy in sample identification and documentation

Maintained strict adherence to infection control protocols, including hand hygiene, personal protective equipment (PPE) usage, and proper disposal of bio hazardous materials

Customer Service Reception/Donor Care/Medical Historian

Greet and interact with donors to ensure a positive and safe experience.

Explain the donation process, answer questions, and address any concerns professionally.

Monitor donor flow to maximize efficiency and minimize wait times.

Assist with scheduling appointments for donors

Donor Screening and Qualification

Conduct thorough medical history screenings for both new and returning donors.

Take and accurately record donor vital signs, including blood pressure, pulse, and temperature.

Determine donor eligibility according to strict protocols and regulations.

Ensure all procedures are performed in strict compliance with federal, state, and company regulations (e.g., cGMP, FDA).

Maintain complete and accurate records in both electronic (DIS) and physical formats.

Uphold patient confidentiality and protect sensitive donor information.

Verified patient information and prepared necessary paperwork for laboratory testing, maintaining accurate records of specimens collected

Cook/Dietary Aid

VERNON MANOR

Viroqua, WI

August 2023 to October 2024

Cook and prepare appropriate quantities of aesthetically pleasing and nutritious foods for service to the residents, personnel, and visitors.

Ensure that the resident’s nutritional needs are met by working closely with the

Clinical Dietitian.

Review resident menus and dietary orders for allergens and/or special requests each day

Maintain a clean and safe work environment.

Set up place settings for the residents in the dining room before each meal and ensure they have the proper utensils to best meet their needs.

Help put away delivery orders using the FIFO method when needed.

Deliver trays to residents at designated times and rooms

Customer Care Associate

GOMACRO

Viola, WI

February 2021 to May 2022

Utilized Salesforce for thoroughly logging/creating/closing cases/crafting customer inquiry email responses.

Utilized ERP systems such as SAP, Web Cube, and Shipbob for processing/canceling/creating and modifying orders.

Created a Product Request Form to enable all departments to keep track of inventory during shortages and also track/log internal and external shipping errors/issues.

Personally kept track of upcoming subscriptions to ensure inventory was available for fulfillment during shortages

Utilized proper platforms for canceling/modifying orders, updating customer shipping/billing information and to provide tracking details upon their request.

Created PowerPoint presentations upon request to share important information gathered from webinar/training classes.

Utilized OneNote to easily communicate with my supervisor and other members of my team.

Samples Fulfillment Specialist

Received beneficial knowledge in Marketing and Sales aspects to properly perform required tasks.

Used proper email etiquette while maintaining the importance of corresponding in a timely manner a priority.

Accommodated to last minute requests to ensure all department needs were being met.

Utilized Web Cube (where orders are generated and stored) and SAP ERP systems for creating and fulfilling all requests.

Received and reviewed new orders, located the requested merchandise and promptly initiated processing and shipping.

Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.

Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Collaborated with the Sales and Marketing Team members to ensure all large projects (Mom's Meet, UNFI, KEHE) were completed on time.

Online Fulfillment Specialist

Operated ERP systems (SAP, Web Cube, Lingo and Shipbob)

Operated FedEx, UPS (Worldship), and USPS platforms to ensure orders were shipped in a cost and time efficient manner

Packing shipments (ground/pallet)

Validate/release/send and receive shipments

Maintain cleanliness throughout the department to open up floor space and enable forklift operators to move freely through the warehouse.

Create and process shipping labels

Operate warehouse equipment

Train new warehouse employees and created a pictorial step-by-step SOP manual for product kits and processing/shipping orders.

Stocked shelves, racks, and cases with new or transferred merchandise.

Customer Care Specialist

LANDS END

Reedsburg, WI

October 2015 to October 2017

Gained knowledge on how to navigate multiple platforms in a timely manner to assist the customers

Developed ability to efficiently work with no supervision/guidance

Phone etiquette

Weber grill customer service platform -Weber subcontracted Lands End to pull their best Customer Service Specialists to Provide troubleshooting, assembly instructions, and warrantee part replacement.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Defused customer concerns with exceptional conflict and problem resolution skills.

Used exceptional communication to connect with customers, assess needs and present solutions.

Verified accuracy of customer account information and updated when necessary.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Directed customers to appropriate departments for additional support.

Identified customer issues with products or services, investigated causes, and initiated resolutions.

Responded to customer needs through competent customer service and prompt problem-solving.

Provided customers with detailed information on company products, services and materials.

Explained charges, fees, terms of sales and service agreements to over 100 customers daily.

Wrote and proofed orders to reflect proper pricing and discounts.

Described product highlights and benefits to help guide purchasing decisions.

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