Versatile Professional Seeking Remote Work Opportunity

Morgan Brenner

Experience in customer service, computers, healthcare, and call centers. A

friendly and optimistic team player with aspirations of management Canton, GA 30114 +1-404-***-**** ********@******.*** Professional Summary

Experienced, dedicated employee trained and specialized in the administrative and medical fields. Highly skilled and a fast adaptive learner with technology. Willing to relocate to: Canton, GA

Work Experience

Communication Center Specialist

Dentistry 4 Children Canton, GA

September 2025 to Present

Answer calls, schedule appointments with parents for their children, process insurance claims, input insurance, answer questions in regard to treatment plans for patients Customer Service Representative

The Echelon Group Woodstock, GA

January 2025 to September 2025

Inbound calls

Outbound calls

Following up with leads

Cold calling

Setting appointments

Call Center Agent

Darwill/Ross Media Inc. Woodstock, GA

January 2024 to January 2025

Inbound and outbound automotive marketing calls

Cold calling

Automotive service appointments

Funeral care services

Customer follow ups

Highly experienced in:

Spitfire

Call Tracking Metrics (CTM)

XTIME automotive service

Call Center Agent

Darwill/Ross Media Inc. Woodstock, GA

April 2023 to December 2023

Inbound and outbound automotive marketing calls

Cold calling

Automotive service appointments

Funeral care services

Customer follow ups

Highly experienced in:

Spitfire

Call Tracking Metrics (CTM)

XTIME automotive service

Administrative Assistant

Cameron Hall of Canton

August 2022 to December 2022

Handled phone calls and faxes, assisted in managing day-to-day operations of management and the community, monitored office supplies, responded to emails/faxes, general clerical support Data Entry Specialist

ProntoTrak Monitoring Solutions

May 2022 to August 2022

Handled phone calls and faxes, assisted in managing day-to-day operations of management and the community, monitored office supplies, responded to emails/faxes, general clerical support, placed ankle monitors on recently released inmates of the county jail, ankle monitor maintenance Resident Assistant

Cameron Hall of Canton

September 2021 to May 2022

Assisted residents/elders in both the Assisted Living and the Memory Care sides of the community with activities of daily living, laundry, serving meals, cleaned dishes, and provided care and assistance within the scope of my abilities to elders when needed

Resident Assistant

Phoenix Senior Living

July 2021 to September 2021

Assisted residents/elders in both the Assisted Living and the Memory Care sides of the community with activities of daily living, laundry, serving meals, cleaned dishes, and provided care and assistance within the scope of my abilities to elders when needed

Home Health Aide

Self-employed

September 2019 to July 2021

Assisted seniors recovering from surgery or who needed daily assistance while residing in their homes with activities of daily living, laundry, serving meals, dressing/undressing, wound care, etc. Assistant Store Manager

Avail Vapor

June 2019 to October 2019

Closing/opening store, managing inventory, customer service, cleaning Bakery Associate

Ingles Markets Ellijay, GA

September 2018 to March 2019

I was a cashier for about a month, then transferred over to the bakery department. My job duties in the bakery included: baking cookies, downing the donut case, cleaning, keeping inventory on the floor stocked as best as possible with what we have in the back, assisting customers, packaging muffins, cookies, and bagels, and closing the bakery at the end of the night.

Blue Ridge Assisted Living & Memory Care Blue Ridge Assisted Living and Memory Care Blue Ridge, GA December 2016 to January 2017

I helped bathe, dress, undress, transfer, feed, etc. residents in this facility Education

Technology (High School Diploma)

Lassiter High School Marietta, GA

August 2006 to May 2010

Upper secondary education

Skills

B2B sales Medical office experience Face-to-face client meetings Client communication Managing client accounts - Client account management (Less than 1 year) Customer communication Quality data entry Computer Skills Negotiation Documentation review Customer support specialist experience Individual consumer customer service Clerical Experience Communication skills Product presentation Time management Sales presentations Client services experience within technology industry Administrative experience Medical records Technical Proficiency Cold calling Front desk Store Management Experience Task prioritization Caregiving Customer feedback analysis Phone etiquette Microsoft Word Customer relationship management Customer training Outbound calling Complaint handling Customer support experience within technology industry Computer literacy Customer support experience within healthcare industry Research Managing teams in a customer support role - Largest customer support team managed (More than 20 team members) Vital Signs Cleaning Experience Personal Assistant Experience Client services experience within telecommunications industry Customer support - Customer support experience (6–10 years) Medical administrative support Multi-line phone systems Data collection Customer follow- ups Customer support experience within retail industry Attention to detail Customer engagement Client retention HIPAA Deal closing Analysis skills Order processing IT Patient interaction Technical support Host/Hostess Slack Meeting or exceeding sales goals Microsoft Powerpoint CRM software Records management Guest services Email customer support Data analysis skills Alzheimer's Care Managing customer accounts Upselling/cross-selling Mobile devices Conflict management Inside sales Electronic health records (EHR) management Senior Care Data management Schedule management Clerical experience Telemarketing Computer operation VPN Sales follow-up Technical troubleshooting support Personal assistant experience Friendly demeanor Grammar Experience Store management Order inquiry handling Organizational skills Providing product information Customer support experience within non-profit industry Microsoft Teams Appointment scheduling Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (1-3 clients) Small business owner customer support experience Improving customer support response time - Customer support response time improved

(21-30%) Employee relationship building Patient service Teamwork Customer relationship building Customer retention Microsoft Office Client acquisition Client services experience within healthcare industry Computer skills Microsoft Outlook Client services experience within non-profit industry Dementia Care Customer data entry Microsoft Dynamics 365 Meal Preparation Memory Care Medical Records Customer records maintenance Client follow-up Front Desk Conducting sales calls Call center experience Client interaction via phone calls Phone communication Call center agent experience Live chat Promoting products Search engines Customer interaction during outreach Typing Phone customer support Retail Sales Patience Salesforce Microsoft Excel Phone call management Experience with children Customer issue escalation Client rapport building Handling customer inquiries Client email correspondence Closing sales Retail sales Laundry In-person customer service Customer service Billing issue inquiries Outdoor work Relationship management English Sales Greeting customers Writing skills Microsoft 365 proficiency Cold Calling Medical terminology Internal employee customer service Client services Sales support Windows Medical scheduling Office experience Closing sales leads Data entry Experienced in healthcare, technology and the administrative field. Highly skilled with technology. Relationship selling

Languages

English - Fluent

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

References:

Chris Moore- former coworker +1-678-***-****

Joseph Dunbar- former supervisor 678-***-****

Peter Torres- former manager 678-***-****

Paulina Wood- former supervisor 770-***-****

Danielle Wood - former manager 770-***-****

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