Hardworking, Flexible Customer Service Professional
Resume:
Asia Stewart
Staunton, VA *****
***.******@*****.***
Professional Summary
Diligent and detail-oriented customer service professional with 3+ years of experience including managing daily operations, customer service, and inventory control. Proven track record of improving customer satisfaction by 100%
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Specialist
VDOT-Staunton-VA
July 2023 to Present
• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary.
• Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget.
• Create procedures and protocols.
Taco Bell Shift Manager
Taco bell-Waynesboro, VA
September 2022 to February 2023
• Managed daily operations of a busy restaurant floor, overseeing a team of 7 staff members
• Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders, maintaining customer satisfaction
• Resolved customer complaints or concerns promptly and effectively, striving to exceed their expectations
Laundry/Housekeeping
Western State Hospital-Staunton, VA
September 2021 to January 2022
1. Collection and receipt of soiled and infected Linen. 2) Assembling and packaging of specialty Items and Linen pack for sterilization.
• Utilized industrial washers and dryers to process large volumes of laundry efficiently
• Implemented a tracking system that reduced lost or misplaced items by 70%
• Improved customer satisfaction ratings by 95% through consistent delivery of high-quality laundering services
• Streamlined the laundry delivery process, resulting in an 50% reduction in turnaround time Packer
Plygem-Stuarts-Draft, VA
September 2017 to December 2021
• Efficiently packed and labeled products for shipment, ensuring accuracy and timeliness
• Maintained a high level of attention to detail while inspecting items for quality control purposes
• Achieved a packing accuracy rate of 80% by carefully verifying product details before packaging them
• Exceeded daily packing targets by 80%, resulting in improved overall productivity
• Reduced packaging errors by 90%, through implementation of enhanced quality control measures Forklift Operator
4 seasons-Richmond, VA
April 2015 to June 2018
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Communicated effectively with supervisors and coworkers regarding daily tasks and priorities
• Operated forklift equipment in compliance with OSHA regulations and company safety policies Customer Service Representative(REMOTE)
Staffmark-Virginia
January 2017 to November 2017
• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
• Demonstrated strong problem-solving skills by effectively troubleshooting technical issues faced by remote customers, resulting in 60% reduction in escalations to higher-level support teams
• Resolved billing discrepancies, by investigating accounts for a prompt resolution. Education
Spotsylvania high Spotsylvania High School-Spotsylvania, VA January 2008 to June 2009
Skills
• Microsoft Word
• Sales
• Assembly
• Analysis skills
• LAN
• Microsoft Word (2 years)
• Custodial experience
• Distributed control systems
• Appointment scheduling
• E-commerce
• 4G/LTE
• Experience with children
• Medical transportation experience
• Shift management
• Manufacturing facility
• Commercial cleaning
• Sales management
• Client communication
• Interpersonal skills
• Writing/editing consultancy experience
• Client services experience within financial services industry
• Time management
• Outbound calling
• Outbound sales
• Cash handling
• Writing skills
• Handling customer inquiries
• Order fulfillment
• English
• Forklift
• Medical records
• Customer relationship management
• Computer literacy
• Accounts receivable
• Client onboarding
• Hospital experience
• Customer service (2 years)
• Product demos
• Order Picking
• Stocking
• RF scanner
• Virtual client meetings
• Conflict management
• Documentation review
• Inventory control
• forklift (1 year)
• Medical terminology
• Manufacturing
• Picking & packing
• Technical sales
• Software sales
• Office experience
• Heavy lifting
• Materials handling
• Quality control
• Phone communication
• ATS
• Computer skills
• Distribution center
• Warm calling
• Technical support
• Cash register
• Forklift Operator
• Attention to detail
• Materials Handling (3 years)
• Cooking
• Laundry
• warehouse
• Mortgage servicing
• Epic
• Order Picker
• Negotiation
• Data interpretation
• Windows (2 years)
• Microsoft Office
• Housekeeping (2 years)
• Organizational skills
• Lead generation
• Customer support
• Shipping And Receiving
• Box truck
• Communication skills
• Call center agent experience
• Software troubleshooting
• Career services
• Phone call management
• Delivery driver experience
• Warehouse experience
• Hand tools
• shipping
• Client email correspondence
• Customer service
• Home care
• Client interaction via phone calls
• Typing
• Microsoft Powerpoint
• Typing (3 years)
• Computer operation
• Packaging
• POS
• Warehouse management system
• Banking
Certifications and Licenses
Property & Casualty License
Driver's License
ServSafe
Food Safety Certification
Forklift Certification
Food Handler Certification
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