Payroll Implementation and Client Support Specialist

Courtney Mykins

585-***-**** *********@*****.***

*** ****** ****** *********, ** 14606

Professional Summary

Goal-focused individual seeking a position with a thriving, expanding company to apply leadership and motivational skills while providing clients with a high level of support.

Work Experience

Paylocity 2022-Current

Rochester, NY

Payroll Implementation Consultant

Work closely with clients to implement Payroll

Gather necessary employee/company information documents to upload

Schedule multiple client meetings

Resolve client questions and concerns through email, phone calls, and zoom meetings

Upload and balance out current year wages for end of year W2s

Create and assign State Taxes to individual employees based on location

Work closely with teammates

Hit payroll deadlines to ensure companies employees are paid accordingly

Paychex, Inc. 2020-2022

Rochester, NY

Senior Service Partner- Online Services

Work closely with clients to Implement Time and Attendance

Assist with Time Clocks, Time Off, Time Cards/Overtime

Handle client base with minimal support

Assist supervisors and peers with client escalations

Mentor new hires

Answer inbound calls to assist and troubleshoot for Time and Attendance and HRO

Use of Knowledge Portal to help navigate and assist clients

Culture Champion and Knowledge Portal Coach

Resolve requests through email

Flower City Printing

Rochester, NY

Ink Technician/Office Support 2010-2020

●Create, maintain, and enter information into databases

●Control workflow scheduling or job tracking, using computer database software

●Monitor inventory levels on a regular basis, ordering or requesting additional supplies, as needed

●Color match to a specific request per customer

●Filed electronic and paper documents and distributed incoming mail.

●Answered, screened and forwarded any incoming phone calls.

●Greeted and welcomed all in reception area in a professional and friendly manner.

Education

High School Diploma June 2012

Arcadia High School

Rochester, NY

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