Appointment Setter with 8+ Years Lead-Gen Experience

ANDREW VAN EES

Cuenca, Ecuador +593-**-***-**** ************@*****.** LinkedIn: linkedin.com/in/andrew-van-ees-90465143 Professional Summary

Results-driven E-commerce & Marketplace Manager with 10+ years of expertise in digital operations, data analysis, and cross-functional coordination. Proven track record of optimizing campaign performance, streamlining backend processes, and driving revenue growth across platforms like Amazon, Facebook Ads, and Google Ads. Leverages advanced Excel, AI tools, and HYROS to turn data into actionable insights, ensuring operational excellence and maximizing ROI in remote, fast-paced environments.

Core Competencies

● Marketplace & E-commerce: Amazon Seller Central, Wayfair, Product Listing Optimization, Inventory Management, PPC Advertising, CRO, Lead Generation

● Technical Skills: Advanced Excel, Google Sheets, HYROS, AI Software, Salesforce, Zendesk, Microsoft Office Suite

● Operational Excellence: Performance Tracking, KPI Reporting, Compliance Auditing, Data Management, Process Improvement

● Soft Skills: Remote Collaboration, Client Liaison, Problem-Solving, Time Management, Verbal & Written Communication

Professional Experience

Full Stack Media Buyer Worlds Apart Media Remote April 2022 – Present

● Audited and optimized daily campaign deliverables, ensuring 100% compliance with client budgets and KPIs, achieving a consistent 3:1 Return on Ad Spend (ROAS).

● Utilized AI software and HYROS to process complex advertising data, generating performance reports that informed strategic adjustments and improved campaign efficiency by 25%.

● Served as primary client contact, coordinating launches and providing real-time updates, resulting in a 95% client satisfaction rate and increased retention.

Foreign Language Teacher iTutorGroup Remote October 2018 – March 2022

● Developed customized curricula for 300+ students, adapting communication styles to diverse learning needs, which improved student engagement scores by 40%.

● Managed 50+ weekly lessons through meticulous scheduling and organization, demonstrating strong remote discipline and time management in a virtual environment. Independent Telephone Service Representative Livexchange Remote November 2010 – April 2018

● Resolved 500+ client inquiries monthly using Zendesk and Salesforce, maintaining 100% data accuracy and improving customer satisfaction ratings by 30%.

● Acted as liaison between clients and company, streamlining communication processes and reducing issue resolution time by 50%.

Lord Strathcona Horse Tank Driver Canadian Forces January 2007 – June 2010

● Operated and maintained complex equipment in high-pressure scenarios, honing precision, discipline, and operational readiness—skills directly transferable to managing fast-paced e-commerce platforms. Telephone Service Representative Nucomm International July 2006 – December 2006

● Handled high-volume customer service operations, improving call efficiency and record-keeping accuracy in a rapid-response environment.

Firm Balancing Assistant RBC Investments Toronto, ON September 1989 – March 2005

● Reconciled financial reports using Excel and Salesforce, increasing operational efficiency by 50% and ensuring strict compliance with internal protocols.

Education & Certifications

● Business Administration Certificate Ryerson University, Toronto, ON

● Full Stack Media Buyers Certificate Media Buyers School, Alicante, Spain

● 150-Hour Masters TEFL Certificate Teflon Training College, Burbank, CA Additional Information

● Languages: English (Native), Spanish (Conversational)

● Nationality: Canadian

● Remote Work Proficiency: 10+ years of experience in fully remote roles across time zones

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