Multilingual Customer Services Professional with Integrity
Resume:
Benita Brown
************@***.***
I'm a graduate of Santa Fe Community College and I'm in search for a work family to become a part of. If I'm chosen for the job, I would bring communication, intelligence, workmanship, dedication, and always give my all on anything that is assigned for me to do. I'm a hard worker and gets things done on time. I feel as though our work is a product of who we are as individuals. I would love to become someone to help this work family succeed. Authorized to work in the US for any employer
Work History
Customer Service Representative
Internal Revenue Service- Jacksonville, Florida
Taxpayer Services
Plan-Series-Grade/StepGS-0962-07/1
September 26,2022- October 08, 2025
40- Hours Weekly- I am certified to handle paper returns when it comes to amended returns. I can adjust accounts if needed after reviewing all documents and forms. I can complete research in regard to determine if an adjustment, credit transfer, penalties and interest or a manual refund is needed. Answered calls, assisted taxpayers with the questions and concerns regarding their accounts, Documented the calls, transferred to correct departments, Followed IRM's in regard to procedural guidance, Complete referrals when necessary, Input time correctly, Keep equipment safe and secure, Handle PPI information accurately and safely. Ask questions during weekly meetings. Handle hostile customers and assist regarding solving their issues. I am currently a certified Safety Inspector. I complete Amended returns and is also scheduled on TEGE and staff multiple lines. Home Health Aide
Comfort Keeper's - Gainesville, FL October 2015
to February 2017
October 28,2015 - February 2, 2017 Home Health
Aid
Assist with daily living, assist with medication, assist with baths/ bed baths, cook, clean, assist with exercise, completed confidential documents
30 + hours weekly
Preschool Teacher
It's About Kids
August 2012 to June 2013
Created lesson plans, taught lessons, prepared meals, changed diapers, answered phones, interact with parents and children. 352-***-****
40 hours weekly
Preschool Teacher
Newberry Community Daycare Center - Newberry, FL January 2005 to March 2012
Created lesson plans, taught lessons, prepared meals, changed diapers, answered phones, interact with parents and children. 352-***-****
40 hours weekly
Education
GED
Newberry High School
2006
AA degree in Health Sciences
Santa Fe College
Safety Inspector- Certified 5-2025
Contact this candidate