Dependable Logistics & Warehouse Specialist

Frank Jones

Las Vegas, NV ***** +1-702-***-**** *******@***.***

Professional Summary

Adaptable professional with 3+ years of logistics and warehouse experience, including inventory tracking and material handling at PepsiCo. Demonstrates exceptional attention to detail and organizational skills from roles as a forklift operator and picker. Skilled in maintaining safety protocols and efficient operations, ready to support effective mailroom and clerical functions.

Work Experience

Customer Service Representative

Teleperformance Las Vegas, NV

February 2026 to Present

Assisted customers by phone, email, and chat with account, billing, and technical issues. Troubleshot hardware, software, and connectivity problems while providing step-by-step solutions. Documented customer interactions, service requests, and resolutions in company systems. Escalated complex technical issues to appropriate departments when necessary. Forklift Operator

PepsiCo Las Vegas, NV

August 2024 to January 2026

• Operated forklift to safely and efficiently move materials, products, and equipment, supporting timely warehouse operations.

• Adhered to strict safety protocols and company procedures to prevent workplace accidents and ensure secure handling of items.

• Utilized handheld scanners and computer systems to accurately track inventory movement and maintain detailed records.

• Followed procedures for handling hazardous or fragile items, ensuring compliance with company standards and privacy policies.

Picker

PepsiCo Las Vegas, NV

August 2022 to August 2024

• Accurately picked and assembled products for outbound shipment, ensuring all documentation and records were maintained.

• Palletized and shrink-wrapped orders according to safety and load specifications, supporting secure and efficient distribution.

• Loaded completed pallets onto outbound trucks, coordinating with shipping schedules to support timely delivery and logistics operations.

• Maintained attention to detail and organization in a fast-paced warehouse environment, supporting overall operational efficiency.

CSR - Customer Service Representative

Executive Energy Management Las Vegas, NV

November 2021 to August 2022

• Received and documented inbound calls, collecting and recording detailed information for accurate reporting and follow-up.

• Handled confidential and sensitive information with professionalism and discretion, ensuring compliance with company policies.

• Communicated effectively with callers and internal teams to prioritize and coordinate emergency responses and administrative tasks.

Market Research Trainer/Prior Quality Control Auditor/CSR Prior to Promotion VRI Research Las Vegas, NV

August 2018 to November 2021

• Trained new hires on proper procedures, program navigation, and company culture, ensuring consistent and accurate operations.

• Audited and documented market research surveys, maintaining detailed records and ensuring quality standards were met.

• Coached agents using grading scorecards and provided feedback to improve accuracy and compliance.

• Briefed teams on new campaigns and conducted individual briefings, supporting clear communication and operational efficiency.

Loan Processor

Kotobuki Marketing Las Vegas, NV

November 2017 to August 2018

• Placed outbound calls to customers, collecting and verifying application information for accurate processing and documentation.

• Followed detailed procedures and scripts, ensuring all required data was accurately recorded and maintained.

• Provided clear instructions to applicants and maintained organized records of loan documents and correspondence. Greeter

WESTGATE Las Vegas, NV

April 2016 to June 2017

• Provided outstanding customer service and showmanship to guests, quickly assessing needs and offering tailored recommendations.

• Gathered and recorded guest information, supporting organized and efficient operations.

• Directed interested visitors to appropriate contacts, ensuring smooth handoffs and clear communication within the team.

Education

Management and Leadership (Master's degree)

Western Governors University Salt Lake City, UT

January 2021 to September 2024

Human Resource Management (Bachelor's degree)

WESTERN GOVERNOR'S UNIVERSITY Salt Lake City, UT January 2017 to October 2021

High school diploma or GED

Northern Nash High School Rocky Mount, NC

August 2002 to May 2006

Upper secondary education

Skills

Analysis skills CRM software Clerical experience Salesforce Adobe Acrobat Mechanical knowledge Ladder use Change management Materials handling Safety standards in production Mobile devices Environmental services Load & unload Auditing Sanitation procedures Loan origination Payroll Customer Care Conflict resolution Phone etiquette Research Google Docs Manufacturing GMP Machine operation E-commerce Microsoft Outlook Analytics Schematics Workplace health and safety regulatory compliance Market research Data Analysis Microsoft Office Maintaining an organized workspace Human resources Ability to follow instructions Computer operation Packing Call center experience Organizational skills Content Creation RF scanner Interviewing Continuous improvement Problem-solving Removing debris Financial concepts Equipment maintenance Digital Marketing Warehouse experience Call Center Cold calling Pallet wrapping Casino Data entry Loan processing Decision making Employment law Customer service Filing Labeling Administrative experience Productivity software CRM system proficiency Safe work practices Basic math CSR Hospitality Presentation Skills Loading Hand tools FMLA Market Research Cleaning Customer communication Sanitation Word processing Attention to detail Time management Conflict management Financial services Typing Writing skills Office experience Greeting customers Marketing Driving Employee engagement Outdoor work Reach truck Presentation skills Computer skills Sales Material handling equipment operation Adaptability Data analysis skills Employment & labor law Palletization Inventory control Teamwork Customer relationship management Warehouse management system Microsoft Excel Games Manufacturing company experience Clean workspace maintenance Quality control Unloading Food service Recruiting Respiratory protection Human resources management Financial auditing Windows Pallet jack Forklift Quality assurance Safety regulations Customer support Communication skills Computer literacy Electrical experience Microsoft Word Plumbing Carpentry Full cycle recruiting Quality inspection Record keeping Languages

English

Certifications and Licenses

Driver's License

Forklift Certification

Non-CDL Class C

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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