Experienced Dining Server and Guest Relations Specialist
Resume:
RAPHAEL RAMOS LOLOU
Valenzuela City, Metro Manila Philippines
***************@*****.***
• Highly Skilled and experienced Food and Beverage Server providing exceptional dining experiences by greeting guests, taking accurate food and beverage orders, delivering items promptly, and handling payments. Can be part of upselling, table maintenance, and POS system operation.
WORK EXPERIENCE
Food and Beverage Server The Red Crab
Newport Mall, Resorts World Manila, Pasay City - June 2022 - September 2022
• Served food and beverages promptly with focused attetion to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Senior Server Tablo Kitchen X Café
14A Scout Borromeo, Scouth Triangle, Quezon City - October 2022 - July 2024
• Managed food resources, memorized orders, and coordinated customer service.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Shared knowlegde of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Person in Charge (PIC) Aegyo Café
18 Scout Rallos St., Laging Handa, Quezon City - August 2024 - March 2026
• Worked with management team to implement proper division of responsibilities.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Increased customer satisfaction through consistent communication, timely updates, and effective problemsolvin
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
• Improved overall team performance by implementing efficient management strategies and providing clear guidance.
SKILLS
• Maintain Menu knowledge
• Uphold Sanitation
Standards
• Manage guests’ needs
• Ensure guests’ satisfaction
• Positive attitude
• Creative thinking
EDUCATION
ELEMENTARY
• Camarin D. Elementary
School
• 2006 - 2007
HIGH SCHOOL
• Camarin High School
• 2011 - 2012
LANGUAGES
• ENGLISH / FILIPINO
ACHIEVEMENTS
• Recognized as Employee of
the Month for outstanding
performance.
• Recognized as Employee of
the Year for outstanding
performance.
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