Available to Start Immediately: Retail & Warehouse Leader

Cassandra Zamora

*** * ****** *** ******, TX 469-***-**** ******************@*****.***

Professional Summary

Results-driven and customer focused professional with over 5 years of experience in retail, warehouse operations, and team leadership. Know for effectively managing front end operations, improving customer satisfaction, and optimizing workflow efficiency. Adept at leading teams, cash handling, and delivering superior customer experience. Strong problem-solving skills, with commitment to continuous improvement and professional development.

Experience

Sprouts Farmer Market Head Cashier 2023-2025

Lead front-end operations, overseeing scheduling, cash handling, and customer service to enhance store performance. Train and mentor cashier staff, fostering a collaborative and efficient work environment. Implement customer service initiatives that increased customer satisfaction and retention Amazon Fulfillment Associate 2022-2023

Managed order fulfillment in a high-volume warehouse, ensuring accuracy and timely delivery. Collaborated with cross-functional teams to streamline packaging processes. Maintained inventory integrity through precise stock management and quality control checks. RaceTrac Team Leader / Cashier 2017-2022

Directed daily store operations, including employee supervision, cash management, and customer service excellence. Spearheaded the development of new employees through comprehensive training programs. Enhanced operational efficiency by introducing process improvements that boosted sales and customer satisfaction.

Education

Dallas Community College, A.A.S. Human Resources Management 2026- 2027 Major: Human Resource Management

Crosswinds High School Grand Prairie, TX 2018

Skills and Certifications

• Customer Service Excellence & Conflict Resolution

• Team Leadership & Staff Development

• Cash Handling & Financial Reconciliation

• Inventory Management & Order Fulfillment

• Process Improvement & Efficiency Optimization

• Communication & Interpersonal Skills

• Bilingual Proficiency: English & Spanish (Intermediate)

• Food Handler Certification

• Basic Life Support (BLS), October 2023 – October 2024

• CPR Certification

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