Detail-Oriented Administrative & Data Specialist

Molly Takacs, Administrative Assistant

Crockett, United States, 925-***-****, ***********@**********.***, LinkedIn SUMMARY Detail-oriented Administrative Assistant and Data Entry Clerk with over 20 years of experience in office management, e-commerce, and customer service. Proven ability to manage billing, invoicing, financial records, and order fulfillment with exceptional accuracy (99% order processing). Skilled in QuickBooks, Microsoft Excel, and e-commerce platforms, with a focus on streamlining operations and enhancing data integrity. Eager to leverage extensive administrative and data management expertise to support remote operational efficiency.

WORK EXPERIENCE

Customer Service Representative

MoreFlavor!

09/2021 – Present

Managed high-volume customer inquiries via email and phone, achieving excellent satisfaction ratings through prompt and empathetic issue resolution.

Verified and processed customer orders, minimizing errors and preventing shipping delays.

Maintained quality assurance (QA) documentation and inspection records to enhance operational accuracy.

Collaborated with inventory and fulfillment teams to communicate stock needs and expedite order processing.

Resolved customer issues efficiently, achieving a 95% satisfaction rate. Processed orders with 99% accuracy, reducing shipping delays. Improved QA documentation efficiency by 20% through streamlined record- keeping.

Coordinated with teams to ensure timely order fulfillment, enhancing overall service delivery.

Site & Social Media Coordinator (Contract)

Bravado Vibes LLC

09/2020 – 11/2020

Oversaw the digital product catalog on Wix, optimizing listings, images, and descriptions for enhanced discoverability.

Created and scheduled promotional content on Facebook and Instagram, supporting product launches and sales campaigns.

Conducted quality assurance (QA) on website copy, product links, and branding to maintain a consistent customer experience. Collaborated with designers and stakeholders to ensure accurate, on-brand product information.

Enhanced product visibility through effective catalog management. Boosted engagement with targeted social media campaigns. Ensured a high-quality user experience via thorough QA processes. Maintained brand integrity through strategic collaboration. Office Manager / E-Commerce Specialist

ThimbleCreek Boutique

01/1998 – 01/2020

Managed billing, invoicing, and accounts receivable using QuickBooks and Excel, generating reports and reconciling accounts. Maintained accurate financial and inventory records through daily data entry and balanced registers.

Supervised order fulfillment and managed inventory for over 25 SKUs, coordinating restocking with suppliers to reduce stockouts. Developed and managed Etsy and WordPress storefronts, creating SEO- friendly listings and updating product content.

Directed billing processes, enhancing reporting accuracy. Streamlined order verification, improving fulfillment turnaround. Created engaging newsletters and social media campaigns to boost sales. Managed inventory control, reducing stockouts through effective supplier communication.

EDUCATION

Associate of Science

SKILLS Data Entry Order Processing

Quality Assurance QuickBooks

Microsoft Excel Inventory Management

E-commerce Management Customer Service

Social Media Promotion Client Support

Typing Stable Internet Connection

Focus US Residency

Emailing Clients Dependability

Go-getter Attitude Basic PC Skills

Basic English Written Basic English Spoken

Sales Clerical

Secretary Administrative Assistant

Inventory Receptionist

Call Center Retail

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