Virtual Assistant & eCommerce Operations Specialist

MUHAMMAD ABDULLAH ASIF

Virtual Assistant eCommerce Specialist Customer Support Representative

Email: ***********************@*****.*** WhatsApp: +92-325******* Telegram: @saithabdullahwarraich PROFESSIONAL SUMMARY

Results-driven Virtual Assistant with hands-on experience in eCommerce operations, Amazon FBA/FBM, Walmart marketplace management, product research, listing optimization, and customer support. Skilled in handling online store operations, inventory coordination, and client communication. Passionate about helping businesses grow through smart operational strategies and professional support services. WORK EXPERIENCE

Virtual Assistant – eCommerce Operations

Managed Amazon FBA and FBM related tasks, ensuring operational compliance. Managed Walmart marketplace operations and end-to-end product management. Conducted in-depth product research and advanced listing optimization. Handled inventory coordination, order management, and performance reporting. Supported marketplace growth strategies and comprehensive account management. Customer Support Representative

Handled customer queries and issue resolution professionally via chat and email. Managed order tracking, returns processing, and product-specific inquiries. Maintained high client satisfaction ratings through timely and effective communication. Improved overall customer experience by streamlining support workflows. EDUCATION

Bachelor’s in Cyber Security

Focus: Digital Systems, Networking & IT Security

Higher Secondary Education

Completed Higher Secondary Studies

LEADERSHIP & PROJECTS

Overhauled online store workflows to boost efficiency. Led product listing and catalog management projects. Collaborated on marketplace support and remote

team coordination.

PROFESSIONAL SKILLS

• Amazon FBA & FBM

• Walmart Management

• Product Research

• Listing Optimization

• Customer Support

• Inventory Management

• Data Entry & Reporting

• Order Processing

• MS Excel / Google Sheets

LANGUAGES

English, Urdu, Punjabi

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