Dependable Customer Service & Operations Specialist

Monique Denae Murphy

Little Rock, Arkansas 501-***-**** *********@*****.***

Professional Summary

Dependable and customer-focused professional with experience in government operations, mail handling, retail, customer service, cash handling, and fast-paced work environments. Skilled in communication, multitasking, inventory management, records handling, and providing excellent customer service. Recognized for reliability, professionalism, teamwork, and the ability to work efficiently under pressure. Seeking a long-term career opportunity with growth potential.

Core Skills

Customer Service

Cash Handling & Transactions

Mail Sorting & Processing

Government Operations Support

Inventory & Stocking

Team Collaboration

Data Entry & Record Keeping

Problem Solving

Time Management

Fast-Paced Work Environments

Professional Experience

Mail Handler – United States Postal Service (USPS)

08/2021 – 11/2025

Processed, sorted, and organized large volumes of mail efficiently and accurately.

Operated in a fast-paced environment while meeting productivity and safety standards.

Assisted with loading, unloading, and transporting mail and packages.

Worked collaboratively with team members to ensure timely mail distribution.

Customer Service Representative – ACE Check Cashing

06/2024 – 02/2025

Handled customer financial transactions, bill payments, and check cashing services.

Managed cash accurately while following company procedures and security standards.

Provided professional customer service and resolved customer concerns efficiently.

Customer Service Associate – Zimmerman Exxon

02/2020 – 07/2021

Operated cash registers and processed customer purchases accurately.

Maintained store cleanliness, stocked inventory, and assisted customers.

Supported daily operations in a busy retail environment.

Retail Associate – Kroger

02/2017 – 02/2020

Provided customer service in a high-volume retail setting.

Assisted with stocking, inventory management, and checkout operations.

Maintained organized work areas and supported team productivity.

Operations Support – City of Little Rock Impound

04/2014 – 04/2016

Assisted with records, customer interactions, and vehicle processing operations.

Maintained organized documentation and supported daily government operations.

Communicated professionally with the public regarding impound procedures.

Restaurant Team Member – Red Lobster

02/2014 – 02/2016

Provided customer service in a fast-paced restaurant environment.

Managed customer orders, payments, and service requests professionally.

Worked collaboratively with staff to ensure positive guest experiences.

Education

High School Diploma

Completed Some College Coursework

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