Data Governance Lead - MDM & Data Quality Expert

Kieu Tran

Cary, North Carolina ***** 919-***-**** *********@*****.*** http://linkedin.com/in/kieutran3 Profile

Data Governance professional with 5+ years of experience in data quality, master data management, and process optimization. Experienced in leading acquisition integrations, improving workflows, and ensuring compliance, with a track record of measurable efficiency and accuracy improvements. Skills

· Technical Tools & Software: ComCept Solutions, Avalara, SolarWinds Service Desk (ITSM), The Network, Microsoft Excel (VLOOKUPs, Pivot Tables), Microsoft Office Suite, Adobe Acrobat

· Professional: Data Governance & Data Quality, Master Data Management, Process Improvement & Workflow Optimization, Audit & Compliance, Customer Data Management, Cross-Functional Collaboration, Team Leadership & Training

Experience

DATA GOVERNANCE TEAM LEAD NATIONAL COATINGS & SUPPLIES AUGUST 2024 – PRESENT

· Lead data governance initiatives supporting acquisitions, reducing customer account setup time by 30%, improving data accuracy to 98%, and increasing operational efficiency by 25%.

· Streamline workflows using Excel (VLOOKUPs, Pivot Tables, data validation), improving processing speed and consistency across datasets.

· Audit and optimize user access across ComCept databases, increasing productivity by 20% and strengthening compliance through structured permissions management.

· Partner with executive leadership to manage master data across 200+ locations, ensuring consistency and alignment across systems.

· Drive cross-functional collaboration for acquisition integrations, supporting data mapping, process alignment, and strategic decision-making.

· Lead and mentor team members, assigning projects and ensuring adherence to data governance standards and business objectives.

· Maintain and map indirect account relationships to support accurate sales tracking between customers and vendors.

SUPPLY CHAIN-CUSTOMER DATA PROCESSOR NATIONAL COATINGS & SUPPLIES SEPTEMBER 2020 – AUGUST 2024

· Led data standardization initiatives, reducing discrepancies by 40% and improving data integrity and audit readiness.

· Created and maintained customer accounts, ensuring accuracy of customer IDs, tax exemptions, and key account attributes.

· Managed inventory master data, including product setup and updates, collaborating with vendors and pricing teams to ensure accuracy.

· Reviewed and validated resale certificates in Avalara, ensuring compliance and accurate sales tax exemption status.

· Partnered with cross-functional teams to resolve data issues, improve workflows, and maintain data consistency across systems.

ASSISTANT MANAGER BEVERLY NAIL & SPA JANUARY 2014 – SEPTEMBER 2020

· Managed daily operations: inventory, scheduling, and customer service.

· Handled supply orders and maintained accurate financial records. Education

B.S. IN BUSINESS ADMINISTRATION, CONCENTRATION: OPERATIONS & SUPPLY CHAIN MANAGEMENT (DECEMBER 2019), NORTH CAROLINA STATE UNIVERSITY, RALEIGH, NORTH CAROLINA

A.A. IN ART (MAY 2017) AND DATA ANALYTICS FOR BUSINESS PROFESSIONALS (FALL 2024), WAKE TECHNICAL COMMUNITY COLLEGE, RALEIGH, NORTH CAROLINA

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