Customer-Ffocused Support Leader with 20+ Years Experience

DANIELLE POWERS

Florida 352-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with over 20 years of combined experience in customer service, sales, technical support, quality assurance, and team leadership. Skilled in handling high-volume communication, resolving complex customer issues, and delivering consistent service excellence across in-person and remote environments. Strong multitasking, communication, and problem-solving abilities with a proven ability to work independently or as part of a team.

CORE SKILLS

Customer Service & Support

Sales & Product Guidance

Technical Support & Troubleshooting

Quality Assurance (QA)

Team Leadership & Training

Retail Operations

Call Handling & CRM Systems

Conflict Resolution

Remote Work Experience

PROFESSIONAL EXPERIENCE

PetSmart

Customer Service Representative / Retail Associate

Dec 2022 – May 2026

Provided customer service in a retail environment, assisting with product selection and pet care guidance

Handled point-of-sale transactions, returns, and customer inquiries

Supported store merchandising, stocking, and inventory organization

Delivered a friendly and efficient customer experience in a fast-paced setting

Ensured store cleanliness and compliance with company standards

Jewelry Television (JTV)

Sales / Tech Agent

2020 – 2022

Assisted customers with product selection, pricing, and purchasing decisions

Handled inbound sales and customer service calls in a fast-paced environment

Provided product knowledge and upselling support to increase sales

Resolved customer concerns and ensured positive shopping experience

House of Shepherds (German Shepherd Breeding Business)

Owner / Operator

2007 – 2020

Owned and operated a small business specializing in German Shepherd breeding

Managed breeding programs, customer inquiries, and sales of puppies

Handled marketing, scheduling, and customer relationship management

Maintained records, health tracking, and animal care coordination

Built long-term customer relationships through trust and service quality

Special Data Processing (SDP)

Customer Service, Sales, QA Specialist, Technical Support & Team Lead

1991 – 2008

Delivered customer service and technical support across multiple accounts

Conducted quality assurance reviews to ensure service standards were met

Managed escalated customer issues and provided effective resolutions

Trained and supported new team members and junior agents

Served as team lead overseeing daily operations and workflow

ADDITIONAL SKILLS

Strong communication and interpersonal skills

Organized, dependable, and detail-oriented

Ability to work independently in remote environments

Comfortable with fast-paced, high-volume work settings

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