Logistics Export Coordinator with SAP/TMS Expertise
Resume:
CONTACT INFO
***********@*****.***
Charlotte, North Carolina
SKILLS
Shipment Management
Export Documentation
Logistics Coordination
Freight Forwarding
Import/Export Procedures
Communication Skills
Billing and Invoicing
Incoterms
Resource optimization
Cost efficient invoicing
Streamlined operations (co-
loaders)
Transportation Management
Systems (TMS)
Customs Documentation
Export Regulations
KPI
CAREER OBJECTIVE
Logistics Export Coordinator with extensive experience in shipment coordination, client account support, and logistics workflows, excels in enhancing client relationships and optimizing transportation solutions using TMS and SAP systems.
WORK EXPERIENCE
Seafrieght Export Coordinator
Hellmann Worldwide
August 2022 - current / Charlotte, NC
Managed 10+ high volume accounts, coordinating shipment-level communications and accurately updating milestone tracking events in the SAP system.
Supported 3 account managers by organizing communication for over 30 clients and managing feedback on service inquiries, directly enhancing client relationships and achieving a 95% satisfaction rate. Acted as the primary contact for over 20 clients, addressing concerns and coordinating communication between operations, sales, and finance teams.
Identified root causes of service issues and resolved operational escalations, resulting in a 30% reduction in client-reported issues. Built and maintained strong relationships with 20+ clients by regularly assessing their needs and providing tailored support. Coordinated logistics operations using 3+ TMS systems integrated with EDI, enhancing data accuracy and streamlining communication. Redesigned shipping routes for 20% of deliveries, cutting average delivery times from 25 hours to 10 hours per week.
Processed and issued 30+ invoices monthly, implementing cost-efficient strategies that reduced billing discrepancies by 15%. Managed resource allocation for logistics operations, utilizing 10 vehicles and 15 staff during peak shipping periods to enhance operational efficiency and meet delivery timelines.
Achieved a customer satisfaction KPI score of 90% or higher by implementing effective communication strategies and utilizing feedback tools.
Freight/Logistics Coordinator Lead
A&Z Trucking
Logistics Export Account Coordinator
CRYSTAL CARR
June 2021 - May 2022 / Raleigh, NC
Processed 20 customer and broker requests daily concerning shipment logistics, using Salesforce and email to communicate status updates and ensure accurate vehicle tracking.
Processed and dispatched over 200 product orders weekly, utilizing logistics software to manage deliveries efficiently. Led onboarding sessions for 5+ new freight coordinators, providing hands-on training in logistics processes and compliance procedures. Coordinated an average of 15 pickups and deliveries weekly, and communicated directly with customers to resolve discrepancies using logistics software.
Logged over 100 calls and activities daily in [specific system], ensuring accurate records for agent reference and improving response times. Entered and updated over 100 shipment records daily in the company's logistics management system.
Operations Rep
CH Robinson
January 2014 - March 2020 / Raleigh, NC
Produced 10+ daily operational reports using internal tracking systems that informed logistics adjustments and enhanced workflow efficiency. Coordinated shipment schedules with 3 Account Managers using TMS software, addressing over 50 client inquiries monthly and reducing response times by 15%.
Managed documentation for over 100 domestic and international shipments, ensuring compliance with regulations while coordinating outbound freight logistics.
Configured profit margins for over 50 individual accounts, ensuring competitive pricing and maximizing revenue.
Resolved 30+ OS&D (Overages, Shortages, and Damages) cases monthly by analyzing discrepancies and coordinating with supply chain partners. Coordinated all shipment loads for 15+ export routes, ensuring timely departures and adherence to schedules
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