Client Operations & Data Excellence Leader

Christine Sykes

630-***-**** ****************@*******.*** www.linkedin.com/in/christinesykesonline

Client Operations & Data Processing Professional

Strategic client operations and data processing specialist with 20+ years of experience supporting high-value enterprise clients including Toyota, General Motors, and SC Johnson. Expert in troubleshooting complex issues, optimizing workflows, and delivering solutions ahead of schedule and within budget. Recognized for analytical thinking, cross-functional collaboration, and exceptional client service. Proven ability to operate effectively in fast-paced, high-accountability environments while maintaining accuracy and professionalism.

Areas of Expertise

Client Relationship Management Operations Support Project Coordination

Issue Resolution & Escalation Risk Mitigation Process Improvement

SPSS Dimensions Quantum Quanvert

Cross-Functional Collaboration Budget Oversight Testing & QA

Remote Operations Benefits & Customer Support

Professional Experience

TELUS Health — Las Vegas, NV

Operations Client Services Representative

September 2025 – Present

Provide front-line operational and client support within a high-volume, fully remote environment supporting employer-sponsored benefits programs.

Deliver professional, empathetic service to members via inbound calls, resolving benefit plan inquiries and enrollment questions.

Conduct detailed research across multiple systems to identify appropriate resolutions while adhering to compliance and risk guidelines.

Provide one-call resolution whenever possible, reducing repeat contact and improving overall member experience.

Process applications, forms, and documentation accurately while completing required call logs and disposition reporting.

Analyze customer trends and escalate systemic issues in alignment with company and client protocols.

Navigate multiple platforms simultaneously while maintaining accuracy, speed, and professionalism.

Demonstrate strong critical thinking and decision-making skills in complex or sensitive benefit-related situations.

Consistently represent TELUS values by prioritizing customer experience, adaptability, and teamwork in a dynamic remote setting.

Kantar Added Value — Los Angeles, CA

Project Coordinator / Senior Data Processing Specialist

June 2014 – January 2024

Provided marketing and research consultancy services supporting global enterprise clients.

Built trusted advisor relationships with sales teams and programmers.

Participated in study planning meetings, offering strategic questionnaire and design consultation.

Reviewed and optimized question flow, skip patterns, quotas, and mobile readiness.

Served as primary escalation point for study troubleshooting (inputs, outputs, and timelines).

Managed budget tracking and hours monitoring to prevent cost overruns.

Recommended alternative solutions to mitigate timeline and resource challenges.

Identified process improvement and automation opportunities.

Delivered 360 feedback to strengthen training and operational consistency.

Fostered accountability, innovation, and cross-functional collaboration.

Kantar Millward Brown — Lisle, IL

Project Coordinator / Senior Data Processing Specialist

June 2009 – May 2014

Coordinated daily deliverables with global teams (including up to 20 team members in India).

Defined project goals, milestones, and realistic stretch targets.

Ensured projects were completed on time and within or under budget.

Coached and trained new team members on SOPs, compliance, and internal systems.

Enhanced training materials and operational processes.

Additional Experience

Senior Data Processing Specialist

Managed numerous complex, time-sensitive projects while exceeding daily productivity and workload goals.

Education

Associate of Applied Science (AAS), Computer Information Systems

Joliet Junior College — Joliet, IL

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