Customer Service & Healthcare Support Specialist

Keviyuana Moses

Phone: 770-***-**** Email: ************@*****.***

Dedicated customer service and healthcare support professional with experience across retail, insurance, and medical administration environments. Proven ability to manage high-volume inbound calls, schedule telehealth and in-home clinical appointments, and maintain accurate patient records while adhering to HIPAA and confidentiality standards. Strong background in supervising teams, resolving customer issues, and delivering fast, friendly service in high-traffic settings. Recognized for reliability, clear communication, and a consistent focus on creating positive customer and patient experiences

Work Experience

Quiktrip Clerk

QuikTrip-Georgia

April 2023 to Present

Provide fast, friendly service by greeting every customer and offering assistance

Resolve customer questions and issues with professionalism and accuracy

Completed transactions efficiently while following cash-handling procedures

Maintain a clean, safe, and welcoming store environment for customers

Restock shelves and coolers to ensure product availability and attractive displays

Support daily store operations to keep lines moving and service levels high

Appointment Scheduler remote

Cigna Insurance Companies

October 2022 to Present

Manage high-volume inbound calls, answering patient questions about coverage, services, and appointment options

Schedule in-home and telehealth visits with Nurse Practitioners, coordinating patient and provider availability

Deliver compassionate first-call resolution and accurately documented all interactions while following HIPAA guidelines

Health Care Provider remote

Wipro

February 2020 to August 2022

Processed requests for patient health information for Medicaid and Medicare while following company and facility policies

Maintained strict confidentiality of all patient records, fully complying with HIPAA and federal/state privacy regulations

Managed and updated patient health records and charts, ensuring accuracy and timely availability

Prepared new patient charts by gathering and organizing information from paper files and electronic health record systems

Supervisor

CVS Health-Stone Mountain, GA

July 2021 to June 2022

Supervised store crew by assigning tasks, setting priorities, and following up to ensure work was completed correctly and on time

Resolved customer issues in line with company policy, promoting a positive and consistent CVS shopping experience

Promoted a strong customer service culture by coaching team members and leading by example

Communicated effectively between store management and staff while maintaining customer and patient confidentiality

Data Entry

Change Healthcare

July 2017 to April 2020

Handled high-volume inbound and outbound calls while delivering friendly, professional customer service

Scheduled clinic appointments, sleep studies, and PAP support visits accurately while coordinating patient availability

Answered patient and referral source questions regarding services and insurance, providing clear and timely information

Verified insurance coverage, quoted benefits, and explained patient financial responsibility during calls

Education

Meadowbrook High School Graduate

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