Experienced Administrative Assistant with Remote Expertise

Beth E. Howland

Chelsea, Alabama *****

205-***-**** *********************@*****.***

Professional Summary

Detail-oriented Administrative Assistant with 10+ years of experience supporting office operations, managing high-volume documentation, and providing exceptional customer service. Proven ability to work independently in hybrid and remote environments while maintaining accuracy, confidentiality, and efficiency. Skilled in process coordination, records management, and multi-tasking in fast-paced administrative settings.

Core Competencies

Office Administration Remote Support Workers’ Compensation Documentation

Scheduling & Calendar Management Data Entry Records Management

Microsoft Office Suite CMS & Unity Systems Multi-Line Phone Systems

Customer Service Compliance Documentation Confidential File Handling

Professional Experience

Administrative Assistant

Genex Services, LLC – Vestavia, AL

August 2018 – Present

Independently manage daily operations of a satellite office supporting Nurse Case Managers across multiple caseloads

Process and submit 100+ Georgia Workers’ Compensation Board forms monthly with 99% accuracy

Coordinate secure handling and overnight shipment of confidential medical records and subpoena documents, ensuring compliance with legal deadlines

Scan and upload 200+ documents weekly into CMS and Unity systems

Draft and distribute professional correspondence via USPS, Certified Mail, FedEx Overnight, and email

Reduce document processing time by improving digital file organization and tracking procedures

Maintain office supply inventory and ordering, preventing workflow disruptions

Handle incoming/outgoing mail daily and maintain accurate tracking logs

Support hybrid operations (3 days remote weekly) while maintaining consistent productivity

Front Office Coordinator

Personnel Staffing, Inc. – Birmingham, AL

June 2015 – July 2016

Managed front desk operations serving 50+ candidates weekly in a high-volume staffing office

Conducted telephone screenings and coordinated interviews, contributing to successful placement of candidates across multiple industries

Processed new hire documentation, background checks, and drug screenings in compliance with company and client standards

Assisted Branch Manager with payroll processing and employee onboarding

Maintained applicant tracking systems (Avionte, TempWorks, TimeUp) with high data accuracy

Improved candidate flow efficiency by streamlining application and intake procedures

Front Desk Receptionist

Express Personnel – Birmingham, AL

August 2009 – 2011

Managed multi-line phone system handling 60+ calls per day

Greeted and assisted candidates with applications, testing, and interview preparation

Supported staffing specialists with administrative tasks to ensure timely job placements

Receptionist

Double Oak Family Medicine – Birmingham, AL

2009

Scheduled patient appointments and managed daily patient flow

Collected co-pays and maintained accurate financial records

Prepared and organized patient charts for next-day appointments

Ensured confidential handling of medical records

Education

Jefferson State Community College – Birmingham, AL

General Studies Coursework

Southeastern Bible College – Birmingham, AL

General Studies Coursework

Shades Valley High School – Birmingham, AL

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