Experienced Administrative & Data Entry Specialist, U.S. Veteran

Victoria Marcel (U.S Veteran)

Freeport NY *****

516-***-****. ************@*****.***

Qualifications

●Proficient in data entry with a typing speed of 60 words per minute

●Excellent communication skills, both written and verbal

●Strong attention to detail and accuracy

●Familiarity with MS Office, MS Excel, PowerPoint

●Ability to prioritize tasks and meet deadlines in fast-paced environments

Professional Experience

CardWorks Servicing, LLC

(Remote Customer Service Engagement 2022-2025)

●Assisted Merrick Bank and OpenSky customers with secured and unsecured credit card inquiries, billing issues, processed lost and stolen reports, pin management and password resets for mobile app and website.

●Supported the fraud and non-fraud departments by gathering pertinent information from cardholders over the phone to submit dispute claims.

●Processed new applications and assisted cardholders with document issues/errors.

Seery System/Department of Social Services (Document Control Specialist 2013-2022)

●Prepared and batched sensitive and complex paperwork, including child support pleadings, financial agreements, and case narratives according to guidelines and content

●Arranged standard folder structures and tracked priority schedules for case processors

●Scanned, and digitized documents into database

●Keyed a variety of numeric codes according to sequence

●Reviewed coded documents for completeness, accuracy, and adherence to regulations

United States Marine Corp (Administrative Specialist 2008-2010)

●Formatted naval correspondences per the SECNAV manual and maintained digital and paper service records

●Processed unit diaries, audited pay/entitlements and managed leaves and promotions.

●Generated travel orders, processed award recommendations, and coordinated fitness reports

●Assisted with command legal requirements, such a typing up rosters and processing separations

Education

●Allen School of Health Sciences (Medical Billing & Coding Diploma)

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