Versatile Customer Service Specialist with Office Skills

Jessica Desiree Holtzclaw

Jessica Holtzclaw

Jessica Desiree Holtzclaw

*****************@*****.***

Objective:An interesting position with a growing company.

Experience: CHC Labs, Inc. Lake City, Florida Receptionist, Medical Biller

● Posted medical insurance billings.

● Reviewed records for completeness, accuracy and compliance with regulations.

● Compiled and maintained patients’ medical records to document condition and treatment and to provide data for research and cost control and care improvement efforts.

● Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into the computer. ● Released information to persons and agencies according to regulations.

● Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.

● Identified, compiled, abstracted and coded patient data, using standard classification systems.

● Resolved/clarified codes and diagnoses with conflicting, missing, and unclear information by consulting with doctors and others to get additional information and by participating in the coding team’s regular meetings.

● Answered mulit-phone line, transferring to correct office, answering billing and scheduling appointments.

● Protected the security of medical records to ensure that confidentiality was maintained.

● Purchased and maintained all blood draw equipment, copy and printer supplies.

● Collect blood samples safely and hygienically; label and handle specimens correctly.

● Calm and reassure patients who are nervous or afraid of needles. 1

Jessica Holtzclaw

Appliance Depot Lake City, Florida Receptionist and General Labor

● Examined freight to determine loading sequences.

● Executed daily operations of appliance repairs and deliveries. ● Planned work schedules and assigned duties to maintain adequate staffing levels, to ensure that activities were performed effectively and to respond to fluctuating workloads.

● Transmitted and explained work orders to laborers.

● Estimated material, time and staffing requirements for a given project, based on work orders, job specifications and experience. ● Collaborated with workers and managers to solve work-related problems.

● Prepared and maintained work records and reports that included information such as employee time and wages, daily receipts and inspection results.

● Sold new and used appliances to companies and customers. ● Checked specifications of materials loaded and unloaded against information contained in work orders.

● Responded to written and telephone requests for any incoming emails and messages.

● Inspected equipment for wear and for conformance to specifications. ● Inspected job sites to determine the extent of maintenance and repairs needed.

● Inventoried supplies and requisitioned and purchased additional items as necessary.

● Purchased and maintained supplies.

● Participated in the hiring process by reviewing credentials, conducting interviews and making hiring decisions and

recommendations.

● Scheduled times of shipment and modes of transportation for materials.

● Provided assistance in balancing books, tracking, monitoring and projecting a unit’s budget needs and in developing unit policies and procedures.

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Jessica Holtzclaw

● Reviewed work throughout the work process and at completion, in order to ensure that it had been performed properly.

● Quoted prices to customers.

Education: Vo-Tech Live Oak, Florida GED 2003

Everest University Orlando South Orlando, Florida 26 Credits AA in Accounting 2017

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