Remote Care & Support Specialist Resume Title: Remote Care & Support

Kristina G. Franklin

********.********@****.*** • 651-***-**** • Crystal, MN, USA

EXPERIENCE

Custom Care LLC, Personal Care Attendant, (CCA-CNA Healthcare Provider) Aug 2024 - Mar 2025

· Implemented homemaking abilities by executing meal preparation, housekeeping, and laundry duties while simultaneously providing companionship

· Improved communication abilities by providing documented client needs and concerns to the care team Home Thrive LLC, Virtual Companion/Customer Service Representative Nov 2023 - Apr 2024

· Adapted multitasking abilities by facilitating inquiries and referrals for services to members of healthcare programs and enhancing patients’ access to care

· Diagnosed and identified client needs by conducting client intakes

· Refined collaboration abilities by coordinating appointments with outbound specialists to ensure timely patient access Comfort Keepers Inc., Person Care Assistant

Jun 2023 - Nov 2023

· Expanded caregiving abilities by providing essential care for the elderly in residential homes and assisted living facilities.

· Improved homemaking abilities by delivering hands-on care, meal preparation, light housekeeping, and companionship to enhance clients' quality of life.

Fraser Inc., Direct Care Counselor/Direct Support Professional Apr 2023 - Jun 2023

· Cultivated compassion for others by attending training to support clients with Developmental Disabilities in a residential group home.

· Improved analyzing abilities though charting and monitoring progress Insight Global, Remote Credit Remediation Specialist Jan 2022 - Feb 2023

· Resolved customer concerns and complains regarding their accounts and provided refunds as warranted.

· Created a warm and welcoming atmosphere by representing the company while upholding positive business practices and policies.

· Verified unusual account transactions with customers and filed fraud disputes. United Healthcare, Remote Call Center Support

Mar 2021 - Sep 2021

· Took inbound calls helping customers understand their insurance options and assisted them with selecting the best plan to meet their individualized needs.

· Provided excellent customer service by fostering open and honest communication with each caller.

· Preformed outbound follow up calls as needed.

Humana, Remote Customer Service Representative

Aug 2020 - Feb 2021

· Took inbound calls and answered questions from clients regarding their healthcare claims.

· Made outbound calls to resolve and mediate customer issues and escalations. CVS Minute Clinic, Remote Customer Service Representative Sep 2019 - Jun 2020

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· Helped callers locate testing facilities for Covid-19.

· Helped individuals locate vaccination locations. Needed Care Support of Georgia, Independent Contractor Caregiver Jun 2015 - Dec 2022

- Showcased integrity by caring for end-of-life clients on hospice and respite in residential settings, hospitals, assistive living and nursing homes.

- Meal prep, ADL, ran errands, companionship, assisted with PT to improve or maintain clients’ levels of mobility.

- Assisted with meal preparation by adhered to solid and liquid dietary restrictions.

· Provided companionship for clients with dementia by doing puzzles, play gameshows Arc of Bergen & Passaic Counties Inc., HR Assistant/Receptionist Jul 2005 - Feb 2015

· Office Management skills by editing and prepared comprehensive spreadsheets and supporting payroll processes with the HR Coordinator.

· Demonstrated leadership abilities by serving as the second-in-command when the HR Coordinator was out.

· Exceeded expectations by collaborating with internal and external teams to ensure all organizational needs were met in a timely fashion.

Cedar Park and Bethel Cemeteries Inc., Customer Service/Receptionist Jan 2000 - Aug 2005

· Coordinated burial itineraries while managing high-volume phone activities and resolving customer complaints.

· Maintained office operations including accounts payable/receivable, data entry, and the management of Excel spreadsheets. Gray Enterprises Inc, Assistant Manager/Personnel Assistant Aug 1989 - Dec 1999

· Managed a team of trainees and consultants and marketed all the company’s prospects

· Facilitated and promoted the needed growth within the company to expand

· Enabled the imports and exports of the product base

· Communicated with the administration as needed to incorporate success EDUCATION

Nobis Works

Customer Service Certificate

Bergen Pines County Hospital School of Nursing

Certified Nursing Assistant CNA Certificate

Plaza School of Technology

Business Management Certificate

LICENSES & CERTIFICATIONS

Customer Service Certificate

Nobis Works • Issued Mar 2017

Certified Nursing Assistant CNA Certificate

Bergen Pines County Hospital School of Nursing • Issued Jun 1990 Business Management Certificate

Plaza School of Technology • Issued Aug 1999

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