Senior Business Systems Analyst Production Support Specialist

CHIRAG SHARMA

Senior Business Systems Analyst Production Support Specialist BFSI & Capital Markets

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PROFESSIONAL SUMMARY

Results-driven Senior Business Systems Analyst with 5+ years of experience in BFSI and Capital Markets, specializing in Corporate Actions processing, production support, and business-IT alignment. Proven expertise working with Tier-1 global clients including BNP Paribas, delivering complex SQL-driven analysis, regulatory compliance support, and cross-functional Agile delivery. Skilled in incident management, root cause analysis (RCA), UAT coordination, and system migration — with a track record of multiple performance awards across international environments.

CORE COMPETENCIES

Production Support & Incident Mgmt

Business Requirements Analysis

Corporate Actions Processing

Root Cause Analysis (RCA)

SQL (DB2) & Data Validation

Agile / Scrum Methodology

Stakeholder & Client Management

UAT / Functional Testing

DevOps & Production Migration

TECHNICAL SKILLS

Databases:

SQL (DB2), IBM Mainframe

Domain:

BFSI, Capital Markets, Corporate Actions, TCS BaNCS

Languages:

C++, Java, C (Legacy)

Tools & Platforms:

Jira, ALM, ServiceNow, PowerBuilder, Microsoft Power BI

Testing:

Unit Testing, Functional Testing, UAT, Regression Testing

Methodologies:

Agile/Scrum, Backlog Refinement, Sprint Planning, Release Management

PROFESSIONAL EXPERIENCE

Business System Analyst (Senior) TCS BaNCS (NCS) Lisbon, Portugal July 2023 – Present

Client: BNP Paribas (Tier-1 Global Investment Bank) Domain: Corporate Actions, Capital Markets

•Led end-to-end production support for Corporate Actions processing platform serving BNP Paribas, managing incident triage, RCA, bug resolution, and SLA adherence for a team of 20.

•Handled critical UAT cycles including regulation-based validations, defect triage, and sign-off coordination with business stakeholders, ensuring zero post-release production incidents.

•Developed and optimized complex SQL (DB2) queries for data validation, report generation, and production issue root cause analysis — reducing resolution turnaround time significantly.

•Led business requirement discussions with global clients, authored functional specifications, and conducted impact analysis and gap analysis for new regulatory changes.

•Coordinated delivery across Agile squads of 20+ members — overseeing backlog refinement, sprint commitments, release planning, and stakeholder reporting.

•Collaborated with DevOps teams for production releases and environment migrations, ensuring data integrity, rollback readiness, and system stability.

•Tracked and managed incidents, defects, and release workflows using Jira, ALM, and ServiceNow.

System Engineer TCS (NCS) Gurugram, India Nov 2020 – June 2023

Domain: Corporate Actions Processing (Legacy Platform) Technology: C, SQL (DB2), PowerBuilder

•Provided production support for a legacy Corporate Actions processing platform, handling L2/L3 issue resolution, data fixes, and environment troubleshooting.

•Created and executed advanced SQL (DB2) queries for data validation, reconciliation, and root cause analysis of production issues.

•Collaborated with front-end teams on GUI design and development using PowerBuilder, improving user workflow and reducing manual processing steps.

•Developed unit and functional test cases, managed test execution cycles, and documented outcomes for defect tracking and compliance audit trails.

AWARDS & RECOGNITION

•Employee of the Month – TCS, 2025

•On the Spot Award – TCS, 2024, 2023, 2021

•Service and Commitment Award – TCS, 2023

EDUCATION & CERTIFICATIONS

•MCA – VIT University Research Paper published in IJERT Journal (2020) DOI: dx.doi.org/10.17577/IJERTV9IS060247

•Coursera – Neural Networks and Deep Learning (2019)

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