Human Services Program Coordinator Resume Title
Resume:
Micah Baillargeon
Haverhill, MA
*****************@*****.***
Professional Summary
Detail oriented and dependable human services professional with strong experience in program coordination, data entry, staff supervision, and client support. Proven ability to manage documentation, communicate with families and teams, and support daily operations in fast paced environments. Skilled in organization, reporting, and maintaining compliance with health and safety procedures.
Professional Experience
Assistant Program Coordinator/Direct Care
Needs Center 03/12/2022 – 10/03/2025
Provided direct care support to teens and adults with developmental disabilities, who were exhibiting physical and behavioral challenges in a structured care environment
Maintained a safe and supportive environment by proactively identifying triggers and utilizing crisis intervention strategies
Trained and supported staff on behavior management techniques and safety procedures
Assisted with activities of daily living. Including toileting, bathing, dressing, grooming, and feeding
Completed weekly data entry for behavioral tracking and behavior momentum strategies to establish and maintain behavior baselines
Transcribed documents and organized data using Excel, SharePoint, and Microsoft Word
Posted company updates highlighting program progress and community engagement
Supervised staff and clients to ensure safe and effective daily operations
Planned daily activities for Day Habilitation rooms and coordinated community outings
Managed money and receipts for company credit cards; logged purchases monthly
Communicated regularly with residential staff and guardians regarding client needs and updates
Organized vans and transportation logistics for outings and appointments
Filed and maintained body checks, accident reports, and restraint documentation
Completed Emergency Management Plan documents including water/freezer temperature logs and mandatory monthly drills
Maintained cleanliness and organization of the facility
Sent daily email updates to parents and staff
Gave tours to new hires and assisted with orientation checklists
Attended weekly management meetings and IEP meetings, and contributed to team planning
BOPIC Employee
BJ’s Wholesale Club 11/20/2020 – 02/27/2022
Managed online orders by accurately picking items on the sales floor
Delivered completed orders to customer vehicles in a timely manner
Ensured a positive customer experience and addressed member concerns
Answered phone calls regarding online orders and store inquiries
Packaged items and stored products in appropriate containers and refrigeration units
Developmental Specialist
Opportunity Works 11/05/2019 – 11/07/2020
Assisted adults and teens with daily living skills including eating, bathing, dressing, hygiene, and mobility
Supported individuals with household tasks such as cooking, cleaning, and laundry
Provided transportation to medical appointments, work, school, and community activities
Maintained a safe, clean, and supportive environment
Followed all health, safety, and emergency procedures
Monitored medical concerns and coordinated care with healthcare providers
Supported exercise, nutrition, and overall wellness routines
Front Desk Agent
Hampton Inn 05/05/2018 – 11/01/2019
Checked guests in and out efficiently while delivering excellent customer service
Greeted guests professionally and provided information on hotel amenities and local attractions
Handled guest complaints and requests, escalating when necessary
Answered phone calls, responded to emails, and managed reservations
Processed payments, handled billing, and posted charges accurately
Maintained an organized and professional front desk environment
Education
Northern Essex Community College
Coursework in Business and Accounting
09/18/2017 – 12/05/2018
Whittier Regional Vocational Technical High School
High School Diploma
08/26/2013 – 05/27/2017
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