Problem Solver with Client-Focused Service

Wayne Hicks

Milwaukee, WI ***** • 414-***-**** • *********@*****.*** • WWW: Bold Profile

Professional Summary

Ability to think analytically, problem solver, ability to function effectively. Work well independently or part of a team, experience training & instructing clients. Fast thinking, self-motivated, efficient, very hard worker. Ability to demonstrate a high level of flexibility as it relates t changes an uncertainty.

Skills

Ability to master new procedures and techniques, excellent customer service.

Maintain excellent rapport with co-workers, management & customers.

Effective training skills, strong communication skills, computer literate.

Excellent keyboarding skills, investigative background, microsoft 365 and internet proficient.

Work History

Life Skill Mentor, 01/2025 to 05/2026

Goodwill Industries Of Southeastern Wisconsin Inc. – Milwaukee, WI

Performed light housekeeping tasks to maintain a clean living environment for clients.

Implemented care plans designed by healthcare professionals tailored to individual client needs.

Developed strong rapport with clients through empathetic communication and attentive service.

Escorted clients to appointments and social outings, ensuring safety and timely arrival.

Custodian, 01/2025 to 12/2025

Pioneer Cleaning Company – Milwaukee, WI

Cleaned facilities to maintain sanitary, safe and attractive environment.

Secured facility and grounds when not in use to minimize risks of property damage, loss and liability.

Scheduled custodial activities for minimal disruption to daily activities.

Arranged furnishings and equipment to prepare for meetings, activities and events.

Life Enrichment Assistant, 04/2024 to 01/2025

Portal Inc – Milwaukee, WI

Monitored clients' progress and updated rehabilitation plans accordingly.

Collaborated with family members to educate them on how best to support their loved one's rehabilitation process.

Provided crisis intervention services in emergency situations to ensure client safety.

Delivered presentations at community events to raise awareness about rehabilitation services.

Custodian, 11/2022 to 12/2024

University Wisconsin Milwaukee – Milwaukee, WI

Cleaned facilities to maintain sanitary, safe and attractive environment.

Secured facility and grounds when not in use to minimize risks of property damage, loss and liability.

Scheduled custodial activities for minimal disruption to daily activities.

Arranged furnishings and equipment to prepare for meetings, activities and events.

Document Specialist, 04/2020 to 06/2024

Gainwell Technologies – Milwaukee, WI

Reviewed documents for completeness and accuracy before filing or distribution.

Coordinated with different departments to ensure timely flow of information and documents.

Conducted regular audits of document inventory to identify and rectify any discrepancies.

Developed a tracking system for monitoring document location and status throughout lifecycle.

Education

High School Diploma: 01/1995

Madison High School - Milwaukee, WI

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