Experienced Hospitality & Service Operations Leader
Resume:
GOVERNOR EMMANUEL KOFI TETTEH
*****************@*****.***
PERSONAL STATEMENT
I am a highly motivated, responsible, and dynamic business professional with 11 (eleven) years of hands-on experience in the service industry. Throughout my career, I have mastered the art of delivering exceptional client service, refining my expertise in business operations and customer engagement. Driven by a passion for excellence and innovation, I aspire to become a leading international business expert, making a lasting impact in the service and manufacturing industries. My strong work ethic, strategic mindset, and commitment to quality position me as an asset in any business environment.
CAREER OBJECTIVE
To leverage my expertise in food and beverage management, international business management, hospitality management, and customer experience to drive operational excellence, business growth, and service innovation in the global hospitality and tourism industry. With over a decade of hands-on leadership in food and beverage operations, event management, and client relations, I aim to create unparalleled guest experiences while fostering business expansion and workforce development. Passionate about entrepreneurship, training, and social impact, I seek opportunities to merge business strategy, service excellence, and community development to create lasting value in corporate,academic and philanthropic spheres.
SOFT SKILLS
Excellent communication and interpersonal skills
Negotiation’s ability to enhance strategic growth and sales
Can work independently and deliver results on time
Ability to create and mix cocktails.
Ability to handle multiple tasks and demands in a fast-paced environment
Ability to establish successful results-oriented client relationships. 2
HARD SKILLS
Software expert (Microsoft office suites, EZEE hospitality software)
Vocal Ability to create, deliver or pitch presentations to potential clients.
Musically inclined. I can play the keyboard, bass guitar and drums. WORK EXPERIENCE
Food and Beverages Manager
Volta Serene Hotel, Ho, Volta Region, Ghana
August 2025- Present
Roles & responsibilities
Direct all Food &Beverage operations across restaurant, bar, banqueting, and room service outlets to ensure seamless guest experiences.
Develop and implement SOPs, service standards, and hygiene protocols aligned with 4- star expectations and Ghana Tourism Authority guidelines.
Lead daily briefings, shift planning, and cross-departmental coordination to optimize service delivery and guest satisfaction.
Prepare and analyse monthly Profit and loss reports, food cost percentages, and revenue forecasts to support strategic decision-making.
Design onboarding programs, job descriptions, and performance appraisal systems to foster accountability and growth.
Conduct regular training on service etiquette, upselling techniques, and food safety standards.
Handle VIP events, weddings, and corporate functions with personalized service and attention to detail.
Integrate Ghanaian culinary heritage into menu design to celebrate culture and attract international guests.
Food and Beverages Coordinator
Volta Serene Hotel, Ho, Volta Region, Ghana
August 2015 to August 2025
Roles & Responsibilities
Oversaw daily operations of the restaurant, kitchen, and bars, ensuring seamless coordination between food production, service teams, and guest experience.
Planned, organized, and directed service execution for special events, including wedding receptions, corporate dinners, meetings, and conferences.
Acted as a liaison between the food production unit, service team, and guests, ensuring high-quality meal experiences and service efficiency.
Fostered a collaborative team culture, uniting staff to deliver exceptional dining experiences and enhance customer satisfaction.
Assigned roles and responsibilities strategically, optimizing workflow and incorporating guest feedback to continuously improve service quality.
Managed the operations of four bars, curating and overseeing the delivery of diverse beverage services to meet customer preferences.
3
Provided top-tier hospitality services to a prestigious clientele, including corporate organizations, government institutions, and international agencies, such as the Ghana Bar Association, Bank of Ghana, Ministry of Finance, MTN, Vodafone, US Embassy, UNICEF, USAID, and UNHCR, among others.
Field agent
Taylor Nelson Research and Marketing Services,
July 2015
Collection of data on the field with questionnaires, interviews, sampling among others.
Door to door enumeration exercise based on the kind of project the data is needed for. Off- campus internship
La Palm Royal Beach Hotel
July 2014
EDUCATIONAL BACKGROUND
M.Sc. International Business
University of Ghana Business School
2019-2020
B.Sc. Hospitality and Tourism Management
University of Cape Coast, Ghana
2011-2015
Special Certificate program
Modules in negotiation skills and aligning sales with strategy Cambridge Centre of Excellence an authorized training partner of the Project management Institute, Pennsylvania- USA.
Feb 2024.
COMMUNITY SERVICE
Hospitality & Tourism Training (mixology training)– Ho Technical University
(2025):
Trained and mentored over 290 participants and guided degree students in practical hospitality and mixology presentations, strengthening academic-industry collaboration.
Hospitality & Tourism Training (mixology training)– Ho Technical University
(2022): Training, mentoring and guiding degree students of the Department of Hospitality and Tourism at the Ho Technical University for their practical presentation event.
4
Women Empowerment in Mixology (2023):
Delivered hands-on training sessions at Divine Flavour Institute and Atorkor Vocational Training Institute (Keta-Atorkor), equipping women with professional mixology skills for entrepreneurship and employment.
Youth in Mixology – Ho (2023 & 2024):
Organized workshops and mentorship programs for young people, introducing sustainable cocktail preparation and career pathways in hospitality.
Cocktail Tasting & Sustainability Engagements (2025): Convened tasting sessions at Cheers and Sip Pub and hosted a major event in July 2025, integrating natural plant and fruit extracts into cocktails. These sessions promoted sustainability and cultural heritage while engaging enthusiasts and critics.
Hospitality Staff Development (2015–2025):
Conducted training sessions on guest service excellence, food and beverage preparation, and operational standards for:
o Flavors Restaurant – Ho
o Cheers and Sip Pub – Ho
o Humbles Pub – Denu
Mentorship at Volta Serene Hotel (2015–2025):
Mentored junior staff and interns in hospitality operations, accounting practices and mixology techniques, ensuring skill development and confidence in service delivery.
Academic & Cultural Contributions (Ongoing):
Preparing research articles on West African mixology for international journals, highlighting indigenous ingredients, cultural heritage, and innovative beverage techniques.
Exploring sustainability in mixology through eco-friendly sourcing, waste reduction, and ESG frameworks, validated through community tasting sessions. CONFERENCES AND WORKSHOPS FOR CAREER DEVELOPMENT
Green EDIS Hospitality Training workshop, September 2023.
Food hygiene- HACCP, Kwame Nkrumah University of Science and Technology, May 2023.
MONIN cup 22 finals, Certificate of participation, POMONA- Accra, 2022.
MONIN day, mixology training on flavoured beers, MONIN studio, Accra, 2022.
MONIN cup 22, competition for best bar tender to represent Ghana, MONIN studios, Accra, 2022.
Hospitality training on quality service, brand marketing and ethics, 2019. Volta Serene Hotel, Ho.
Exceptional customer service training, Volta serene hotel, 2019.
Hospitality management training- January 2017.
Volta Serene Hotel, Ho.
Spirits brand knowledge and bartending- September 2016
Preparing for employment in the hospitality and tourism industry, ticketing and reservations in Ghana- April 2013
Overcoming unemployment through creativity – March 2012 5
Promoting excellence through innovation and technology, springboard roadshow – March 2012.
LEADERSHIP POSITIONS AND ARCHIEVEMENTS
Founder and Chairman
The Gratitude Project GH
September 2018 - Present
The organization focuses on the fields of education, health, and agriculture.
Led the successful execution of four (4) major projects within the Ho municipality. These are:
o Donation at Rhema Orphanage Homes, Ho – 2018
o Donation of 30 dual desks to Pavillion Basic School, Ho- 2019 o Donation of health equipment to Hodzo Health Center, Hodzo – 2020 o Donation of agricultural PPEs at Agordeke – 2021. Chief Instrumentalist and singer
Global Evangelical Students and Associates Ministry, University of Cape Coast August 2011 – May 2015
Assistant music director for GESAM’s VOICE OF GRACE MUSIC GROUP in 2012.
Chief instrumentalist for GESAM’s VOICE OF GRACE MUSIC GROUP in 2013.
Chairman for GRACE PROJECT COMMITTEE, 2013.
Received a citation for being a distinguished worker Mixologist and cocktail expert (liquors and beverages) The following cocktails I have invented:
Broken pie of ginger
Flute of gratitude
Smile of a virgin
Green vegetation
Purple unicorn
LANGUAGES
English
Ga-Adangbe
Krobo
Ewe
Basic French
Basic Chinese
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REFEREES
Mr. Ernest Fiah
Marketing and Events Director
Volta Serene Hotel
*.****@****************.***
Mrs. Afenyo-Agbe Ewoenam Afua
Senior Lecturer
University of Cape Coast
*******-****@***.***.**
Engr. Dr. Prosper Mensah
Lecturer and a Research Scientist
CSIR-Forestry Research Institute of Ghana
P. O. Box UP 63
TECH, Kumasi
*******@****-*****.***.**
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