Customer Service & Team Leader Professional

CHANYAH

HARTWELL

********@*****.*** 803-***-****

Watertown, NY 13603

Dollar General Market - Assistant Manager

Leesville, SC • 11/2024 - 03/2025

Connexus - Sales Agent

Remote, US • 12/2022 - 04/2024

Corner Kitchen - Hostess/Cashier

Asheville, NC • 04/2021 - 09/2021

EXPERIENCE

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

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Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

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Helped oversee the daily operations of the store, managing staff and inventory.

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Coached and mentored new employees on company policies and procedures.

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Resolved customer complaints and handled refunds and returns to promote satisfaction.

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Communicated with clients to address questions, concerns, and needs and provide quality customer service.

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Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

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Established clear communication channels between staff members to ensure smooth workflow throughout the store.

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• Reviewed or made changes to customer accounts.

• Followed communication procedures, guidelines and policies. Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.

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• Promoted to Supervisor Position within 8 months. Organized and cleaned restaurant during downtime; always maintain a sanitized work environment.

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Maintained working knowledge of restaurant's policies and procedures.

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• Built and maintained internal and external customer satisfaction. Skilled in medical office

management and customer

service, with experience in training

and team leadership. Proficient in

medical billing, coding, and records

management, ready to bring

expertise in patient scheduling and

education. Eager to contribute to a

dynamic healthcare team and

enhance patient care.

PROFESSIONAL

SUMMARY

SOUTH UNIVERSITY

AL • 06/2023

AOS: Medical Assisting

Williston Elko High School

SC • 05/2017

Diploma

EDUCATION

SKILLS

• Medical Office Management

• Medical Billing & Coding

• Medical Records Management

• Data Entry

• Microsoft Office Suite

• Bookkeeping & Filing

• Taking Patient Vitals

• Blood Draws

• Injections

• Customer Service

• Patient Scheduling

• Ancillary Testing

• Patient Education

• HIPAA & JCAHO Knowledge

CERTIFICATIONS

• CPR/BLS/First Aid

Medical Assistant Certification,

pending graduation

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Big Lots - Cashier/Stocker

Arden, NC • 03/2021 - 07/2021

Concentrix - Sales Agent

Remote, US • 08/2020 - 02/2021

Shealy's PDQ Too - Server/Cashier

Lexington, US • 03/2020 - 07/2020

Paparonis Pizzeria Grill - Driver/Cashier/Server

Gaston, SC • 12/2019 - 03/2020

Ruth Chris Steak House - Hostess

Washington DC, US • 01/2019 - 11/2019

Lids - Sales Associate

Greenville, SC • 11/2017 - 01/2018

Assisted with store stocking, floor-sets and opening/closing procedures.

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Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.

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Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.

•

• Reviewed or made changes to customer accounts.

• Followed communication procedures, guidelines and policies. Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.

•

Organized and cleaned restaurant during downtime; always maintain a sanitized work environment.

•

Cross-trained and coordinated scheduling with team members to ensure seamless service.

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• Greeting and assisting customers upon their entry. Organized and cleaned restaurant during downtime; always maintain a sanitized work environment.

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Maintained high standards of customer service during high-volume, fast-paced operations.

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Cross-trained and coordinated scheduling with team members to ensure seamless service.

•

Organized and cleaned restaurant during downtime; always maintain a sanitized work environment.

•

Maintained high standards of customer service during high-volume, fast-paced operations.

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Assisted supervisors to identify and resolve issues in the restaurant.

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Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.

•

Assisted with store stocking, floor-sets and opening/closing procedures.

•

Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.

•

First Steps To Success Daycare - Receptionist

Blackville, SC • 06/2016 - 05/2017

• Greeting and assisting clients upon their entry. Scheduling appointments (pick-ups and drop-offs) for all clients via phone call or face to face meetings.

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• Accepting phone calls.

Contact this candidate