Customer Service & Administrative Professional
Resume:
CARLITA BROWN
CUSTOMER SERVICE PROFESSIONAL
CONTACT PROFILE
**********.****@*****.***
Dedicated and customer-focused Professional with
experience in customer relations, administrative
support, documentation management, compliance, and data entry. Proven ability to communicate effectively with clients, maintain accurate records, resolve issues, and support daily business operations in fast-paced environments. Strong organizational skills, attention to detail, and commitment to providing exceptional
customer service. Proficient in Microsoft Office,
database management, scheduling, and maintaining
confidential information.
SKILLS
EXPERIENCE
Customer Service
Excellence
Administrative Support
Client Relations
Management
Data Entry & Recordkeeping
Scheduling & Appointment
Coordination
Document Management
Problem Resolution
Professional
Communication
Time Management
Confidentiality &
Compliance
Microsoft Word, Excel, and
PowerPoint
Microsoft Access
SAP & PLEX Systems
April 2026- Present
Financial Professional/World Financial Group
• Build and maintain strong client relationships
through personalized financial consultations.
• Educate clients on insurance and financial
products.
• Manage confidential client information and
documentation
• Schedule appointments and follow up with
prospective and existing clients.
• Deliver exceptional customer service while
ensuring regulatory compliance.
June 2024 – January 2026
Quality Technician/American Rheinmetall
• Maintained accurate records and documentation
in compliance with company standards.
• Performed data entry and reviewed reports for
accuracy.
• Collaborated with multiple departments to
resolve issues and improve processes.
Reporting and Data
Analysis
Quality Assurance
Team Collaboration
Multitasking & Organization
• Assisted with audits and administrative reporting activities.
• Supported daily operational needs in a fast-
paced manufacturing environment.
October 2022 – June 2024
Quality Technician/ Brugola USA
• Managed controlled documentation and
maintained organized records.
• Prepared reports and tracked quality metrics.
• Supported process improvement initiatives
through data analysis.
• Coordinated communication between
departments regarding quality concerns.
• Ensured compliance with company procedures
and standards.
October 2021-October 2022
Quality Technician/Yanfeng Automotive Interiors
• Conducted inspections and maintained detailed
documentation.
• Entered and tracked quality data with a high level of accuracy.
• Assisted supervisors with reporting and
administrative tasks.
• Supported corrective action processes and issue
resolution efforts.
• Maintained organized records and audit
documentation.
January 2017-October 2021
Quality Inspector/Modular Automotive Systems
• Conduct visual inspections and measurements
using precision tools such as calipers,
micrometers, and gauges.
• Identify defects, non-conforming materials, and
quality issues.
• Assist with root cause analysis and corrective
action investigations.
• Collaborate with production teams to resolve
quality concerns.
• Prepare quality reports and communicate
findings to management.
EDUCATION
Ultimate Medical Academy
2026-Present
Diploma in Medical Billing
and Coding 10/2026
Excel Solutions
2026
Pre-licensing Course
Paul Mitchell the School-
Jacksonville
2010-2011
Diploma in Cosmetology
Osborn High School
1996-1999
High School Diploma
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