IT Support - Field Operations Leader with Production Experience

JOSHUA HICKS

San Diego, CA area 707-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Hands-on IT support and operations professional with experience across help desk support, onsite technical service, network/system administration fundamentals, production supervision, warehouse coordination, and project execution. Skilled at troubleshooting Windows environments, supporting end users, managing equipment and inventory, coordinating crews, and keeping work moving in fast-paced field, shop, and customer-facing settings. CORE SKILLS

Windows desktop/server support Active Directory fundamentals Microsoft 365 / account support Remote and onsite troubleshooting Hardware repair and PC builds Network troubleshooting / LAN wiring Cisco routing fundamentals PowerShell basics Customer service and escalation handling Inventory and tool/material control Crew coordination and task delegation Production / demolition / installation oversight Forklift and overhead crane experience Process documentation and training guides PROFESSIONAL EXPERIENCE

Production Manager Paige Floor Covering Specialists - National City, CA Oct 2024 - 2026

• Oversee demolition and installation of flooring on naval vessels across multiple yards, including NASSCO, BAE, CMSD, and Naval Base environments.

• Coordinate labor, materials, job readiness, inspections, and daily production priorities to keep shipboard work moving safely and efficiently.

• Support warehouse, tool, material, and process control needs tied to naval decking projects and field operations. Production Laborer Duchateau Flooring - San Diego, CA Jan 2024 - Oct 2024

• Handcrafted custom hardwood flooring while supporting production quality, shop workflow, and material handling.

Production Laborer / Assistant Supervisor Oldcastle Infrastructure - Lakeside, CA Jul 2022 - Jan 2024

• Maintained production machinery, managed inventory needs, stocked tools and materials, and supported daily production flow.

• Built rebar cages, operated large-format forklift equipment, organized rebar mesh, moved and stored finished product, and used a 15-ton overhead crane in the pipe production process.

• Detailed and finished concrete products to meet customer requirements and production deadlines. Laborer / Assistant Foreman / Foreman Watkins Environmental - San Diego, CA Nov 2021 - Jun 2022

• Performed commercial demolition work including concrete and drywall demolition while assisting with crew oversight and job-site execution.

Laborer / Assistant Foreman Cement Cutting Inc. - San Diego, CA May 2020 - Nov 2021

• Supported commercial demolition operations, including concrete and drywall demolition, while assisting foremen with crew coordination and task completion.

Onsite Computer Support Specialist Tech2U - San Diego, CA Nov 2019 - Feb 2020

• Provided in-home technical support across San Diego County, troubleshooting hardware, software, connectivity, and customer technical issues.

• Managed hardware inventory and recommended practical hardware solutions while onsite with customers. Onsite Software Support Specialist Aerotek / LPL Financials - San Diego, CA Nov 2018 - Feb 2019

• Provided technical support in a financial services environment, assisting users with software issues, troubleshooting, and timely communication.

Technical Support / Help Desk / IT Support Roles Various Employers - California 2011 - 2018

• Provided phone, remote, and in-office support for software, hardware, Windows workstations, network issues, virus removal, installations, and user troubleshooting.

• Supported company software, created troubleshooting guides, assisted with specialized software implementation, and helped users feel comfortable with support processes.

• Managed hardware/software support tasks across multi-location environments, including shipping equipment to new hires and supporting internal staff.

Sales Associate / Customer Service Manager Office Depot OfficeMax - Rohnert Park, CA May 2013 - Sep 2015

• Assisted customers with office, business, and technology needs while building strong customer relationships and meeting sales/service goals.

• Led store technology sales performance, including hardware and service sales, and delegated daily work for up to 10 team members.

EDUCATION

Associate Program Coursework Empire College - Santa Rosa, CA Oct 2011 - Jun 2012

TECHNICAL FOUNDATION

• Experience administering, maintaining, and troubleshooting Windows Server 2003, Windows 2000/XP/Vista/Windows 7, and Active Directory lab or work environments.

• Built, maintained, and troubleshot PCs; created documentation to help inexperienced users build computers from scratch.

• Completed computer security training involving virtualized network environments, maintenance, backups, and troubleshooting scenarios.

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