Customer Service & Collections Expert
Resume:
TYNEKA
NEWMAN
*********@*****.***
Dallas, TX 75075
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To obtain a position that offers growth opportunities where I may utilize my customer service experience. More importantly a job I can make my long term career.
PROFESSIONAL SUMMARY
SKILLS
• Cash Handling (10+ years)
• Data entry (10+ years)
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Outlook (10+ years)
• Call center (10+ years)
• Account management (10+ years)
Administrative experience (10+
years)
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• Multitasking
• Dependable and responsible
• Multitasking Abilities
• Excellent communication
• Critical thinking
• Computer skills
• Calm under pressure
• Active listening
• Organizational skills
• Problem resolution
• Decision-making
• Verbal communication
• Friendly, positive attitude
• Teamwork and collaboration
EDUCATION
Capital One - Collections Specialist
Plano, TX • 01/2019 - Current
Genpact - Kestra Medical Technology
Richardson, TX • 01/2024 - 03/2026
WORK EXPERIENCE
• Outbound phone calls
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
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Developed and maintained courteous and effective working relationships.
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Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
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Provided professional services and support in a dynamic work environment.
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• Worked flexible hours across night, weekend, and holiday shifts. Resolved problems, improved operations, and provided exceptional service.
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Collaborated with the collections team to develop strategies for recovering overdue payments from delinquent accounts.
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Negotiated payment plans with clients to improve overall collections results.
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Improved cash flow management with timely accounts receivable collections and accounts payable monitoring.
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Improved collections efficiency by implementing strategic communication techniques tailored to different customer profiles.
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• Posted payments and collections on regular basis. Demonstrated respect, friendliness, and willingness to help wherever needed.
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Lake Highlands High School
Dallas, TX • 07/2017
High school diploma
Genpact - Greensky
Richardson, TX • 2021 - 2024
Kohls Corporation Call Center - Customer Service Representative Richardson, TX • 09/2014 - 12/2018
North Texas Tollway Authority - Customer Service Representative Plano, TX • 05/2012 - 09/2014
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
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Demonstrated respect, friendliness, and willingness to help wherever needed.
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Assisted with day-to-day operations, working efficiently and productively with all team members.
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• Worked flexible hours across night, weekend, and holiday shifts. Used critical thinking to break down problems, evaluate solutions, and make decisions.
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• Inbound/Outbound Calls
• Collections/Medical billing
• Salesforce experience
Identified issues, analyzed information, and provided solutions to problems.
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Resolved problems, improved operations, and provided exceptional service.
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Provided professional services and support in a dynamic work environment.
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• Loan payments
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
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• Inbound phone calls
• Notate accounts
• Process orders
• Track orders
• Look up items for customers
• Inbound phone calls
• Take payments
• Notate accounts
• Go over billing
English - Expert
LANGUAGES
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