IT Administrative & Customer Service Specialist

Janine G. Ramirez

Information Technology Professional Administrative & Customer Service Specialist Wilson, NC 27893 252-***-**** ****************@*****.*** PROFESSIONAL SUMMARY

Results-driven Information Technology graduate with a proven track record in administrative operations, document management, and high-touch customer service. Experienced in coordinating VIP guest relations for a premier resort and casino, managing community records as a Barangay Secretary, and developing web-based information systems. Brings strong analytical thinking, Microsoft Office proficiency, and a First Aid & CPR certification. Eager to contribute technical knowledge and service excellence in an IT or administrative role. PROFESSIONAL EXPERIENCE

VIP Services Coordinator — Marketing & Casino Entertainment Thunderbird Pilipinas Hotels and Resorts, Inc. San Fernando, La Union, Philippines September 2024 – April 2025

• Served as primary point of contact for high-value casino guests, managing reservations, amenity requests, and personalized service experiences.

• Coordinated VIP event logistics, ensuring seamless execution and superior guest satisfaction.

• Maintained accurate guest records and databases using internal CRM and Microsoft Office tools.

• Collaborated cross-functionally with marketing, operations, and security teams to uphold service standards.

• Resolved guest concerns promptly, consistently achieving positive feedback from VIP clientele. Barangay Secretary

Barangay Central West No. 2, Bangar, La Union, Philippines June 2024 – September 2024

• Managed official barangay documents, records, and correspondence in compliance with government standards.

• Coordinated community meetings, prepared agendas, and recorded minutes for local government sessions.

• Assisted constituents with certificate requests, clearances, and other administrative needs.

• Liaised between barangay officials and municipal offices to facilitate community programs. Web Developer — Student Information Management System Philippine Bethel Blessed Christian Academy (PBBCA) Contractual 2023 – 2024

• Designed and developed a web-based student information management system to streamline academic records.

• Gathered requirements from school administrators and iterated on system features based on user feedback.

• Applied knowledge of CSS, database management, and web technologies to deliver a functional solution. OJT Intern — Social Welfare Administration

Municipal Social Welfare and Development Office (MSWDO), Philippines 2023

• Assisted in encoding, filing, and organizing beneficiary records and social welfare documentation.

• Supported staff in community outreach programs and data collection activities. EDUCATION

Bachelor of Science in Information Technology 2020 – 2024 Ilocos Sur Polytechnic State College, Philippines

Caregiving NC II 2022

TESDA — Technical Education and Skills Development Authority CORE COMPETENCIES & SKILLS

• Customer Service & VIP Relations • Strong Analytical & Problem-Solving Skills

• Administrative Operations & Records Management • Team Collaboration & Interpersonal Communication

• Microsoft Office Suite (Word, Excel, PowerPoint) • Time Management & Multitasking

• Web Development (HTML, CSS) • Critical Thinking & Adaptability

• Database Management • Certified in First Aid & CPR (Philippine Red Cross, 2021 & 2025)

PROFESSIONAL CERTIFICATIONS & TRAINING

• Red Cross First Aid & CPR Certification — Philippine Red Cross (2021 & 2025)

• Designing Network Addresses Using Subnetting — ReSkills Live-Learning Platform (2022)

• Cybersecurity Fundamentals: Advanced Persistent Threats — Trend Micro (2022)

• Drawing Images with Python Code — ReSkills Live-Learning Platform (2022)

• Social Media Content Creation Using AI — DICT Region 2-Isabela Provincial Office (2024)

• Create Visually Striking Presentations with MS SWAY — ReSkills Live-Learning Platform (2022)

• Tech Trends: Data Analytics — ICT Industry Development Bureau / Analytics Association of the Philippines (2022)

• Virtual Machines and PowerShell — USPF College of Computer Studies (2022)

• Migrating Virtual Machines to AWS — Edukasyon.ph & AWS

(2022)

• Machine Vision: The Ability of a Computer to See — Lorma Colleges (2022)

• Game Development Backend Database using AWS —

CyberCraft PH (2022)

• Protecting Our Hard-Earned Money from Cybercriminals — DICT Region VIII (2022)

• SMART Android Mobile Apps Development for Beginners — TESDA (2022)

• Digital Workforce: The Role of Gen-Z Towards Technological Trends — ERDT / Eulogio Rodriguez Institute (2022)

• Installing and Configuring Computer Systems — TESDA

(2022)

• Unveiling New Perspectives in Research (Multiple sessions)

— Ilocos Sur Polytechnic State College (2023)

• Introduction to CSS — TESDA (2022) • IT Advancement Seminar — Ilocos Sur Polytechnic State College (2024)

• Smart Technopreneurship 101 — TESDA (2022) • Entering the Freelancing Industry as a Social Media VA — Online Webinar (2022)

• Understanding Your Cloud Consumption for Optimization — AWS / nOps (2022)

• Operating System Fundamentals — Online Webinar (2022) REFERENCES

Available upon request. Employment verification contacts: Brando D. Coloma, Punong Barangay — (096*-***-**** Chery Ann Iglesia, HR Department — (096*-***-****

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