Medical Billing & Patient Access Specialist-4+ years healthcare

JILLENE M. JUNKER

*************@*******.*** 503-***-**** Gresham, OR

Summary

Cordial Patient Access Representative with 4-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skilled in maintaining patient accounts, privacy and arranging immediate medical care, Familiar with medical and clinical terminology, coupled with proficiency in MS Office.

Skills

• Knowledgeable in-patient confidentiality and regulatory compliance

• Proficient in medical appointment scheduling, record filing, and billing practices

• Skilled in data management and payment processing

• Experienced in conducting patient interviews with professionalism and care

• Maintain a positive and friendly demeanor in high-pressure environments Work Experience

Set-N-Me-Free, Gresham, OR - Volunteer/Office support 10/2020 – present

● Make sale calls all over United States to sell Aloe Vera Products

● File completed order invoices, maintain and organize the file cabinet

● Prepare new file folders for new clients and update addresses and names Peterson's Tax Service, Gresham, OR - Receptionist 03/2024 – 4/2024

● Operated a multi-line telephone system to handle incoming and outgoing calls, ensuring prompt and professional communication with clients.

● Scheduled and confirmed client appointments with tax professionals

● Prepared client folders in advance of appointments

● Maintained organized and up-to-date filing systems Mt. Hood Medical Center, Gresham - Patient Access Representative 01/2008 – 06/2012

● Answered telephone calls and assisted patients as needed

● Interviewed incoming patients and documented required information

● Distributed office policies, procedures, and financial agreements to patients

● Evoked effective listening skills to understand the specific needs of each patient

● Received excellent reviews for patient satisfaction Teleco Telephone, Gresham, OR - Dispatcher 09/2006 - 01/2008

● Provided excellent customer service for incoming calls, addressing customer needs, and redirecting calls as needed.

● Entered customer service orders into the computer system

● Kept accurate track of incoming orders via email

● Dispatched technicians to job sites

● Filed completed work orders and other paperwork as necessary Education and Training

Bachelor’s degree in liberal arts & sciences - Eastern Oregon University

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