Dedicated Customer Service Specialist with 5+ Years Experience

EDET GODSTIME OKON

Brampton, Ontario, Canada *******@*****.*** +1-647-***-****

LinkedIn: linkedin.com/in/godstime-edet-724326184

PROFILE SUMMARY

Customer service professional with 5+ years of experience in banking, fintech, and remote support environments. Skilled in CRM platforms, complaint resolution, account support, and handling high-volume customer interactions. Strong communication, multitasking, and problem-solving abilities with experience supporting customers across phone, email, and digital channels.

SKILLS

Customer Service: Complaint Resolution Call Handling Escalation Management Customer Retention Account Support Customer Relationship Management

Technical: Salesforce CRM Zendesk HubSpot Zoho CRM Freshdesk Jira Service Desk Microsoft Teams Slack Zoom Microsoft Excel Google Workspace Microsoft Outlook Trello Professional: Communication Problem Solving Multitasking Time Management Team Collaboration Remote Communication Data Entry Attention to Detail

EXPERIENCE

Remote Customer Service Operator — Aug 2025 – Apr 2026 O-SKK CONSULTING INC

• Provided customer support through phone, email, and online communication channels in a remote work environment.

• Resolved customer concerns related to account support, service navigation, and issue resolution while maintaining professionalism and empathy.

• Managed multiple customer interactions daily while consistently meeting company response timelines and service standards.

• Maintained accurate documentation of customer interactions and updated internal systems efficiently.

• Educated customers on company services, policies, and support procedures to improve customer understanding and engagement.

• Collaborated with remote team members to improve response efficiency and deliver seamless customer experiences.

Customer Service Representative — 2021 – Jun 2025

Sterling Bank, Nigeria

• Assisted customers with banking inquiries, account support, and digital banking services in a high-volume environment.

• Supported 60+ daily customer interactions while maintaining high customer satisfaction standards.

• Educated customers on banking websites, mobile applications, and self-service tools, contributing to increased digital service adoption.

• Resolved customer complaints promptly and ensured timely resolution of service-related issues.

• Processed customer requests and maintained confidential account records with a high level of accuracy and compliance.

• Identified customer needs and recommended appropriate banking products and services to improve customer experience.

Customer Service Agent — 2019 – 2020

OPay, Nigeria

• Responded to high-volume customer inquiries regarding account services, balances, and transactions across phone and digital channels.

• Resolved customer issues through effective first-call resolution and prompt follow-up support.

• Documented customer interactions and tracked issue resolutions accurately within company systems.

• Educated customers on company systems, products, and service access procedures, helping reduce recurring customer issues.

• Collaborated with internal teams to resolve escalated customer concerns and improve service delivery efficiency. EDUCATION

Bachelor of Arts (B.A.) in Linguistics and Communication Studies University of Calabar, Cross River State, Nigeria 2013 – 2017

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