Technical Support & Customer Service Professional

SHANTEQUIA MOORE

Raleigh, NC 919-***-**** ************@*****.***

Professional Summary

Dedicated customer service and technical support professional with experience assisting customers, troubleshooting service issues, resolving concerns, and delivering high-quality support. Strong communication, problem-solving, Microsoft Office, and data entry skills. Seeking a remote or in-office Technical Support, Customer Support, or Help Desk position.

Core Qualifications

Technical Support • Customer Service • Troubleshooting • Remote Support • Microsoft Office • Data Entry • Problem Solving • Communication • Conflict Resolution • Attention to Detail • Team Collaboration

Professional Experience

Environmental Specialist Principal Janitorial Services

August 2017 – Present

• Maintain safe, clean, and sanitary facilities.

• Follow procedures for handling biological waste and safety compliance.

• Monitor inventory and restock supplies.

• Ensure facilities meet quality and safety standards.

Technical Support & Customer Service Experience

• Assisted customers with troubleshooting technical and service-related issues.

• Guided users through step-by-step solutions to restore services.

• Resolved customer concerns with professionalism and empathy.

• Escalated complex issues to specialized support teams when necessary.

• Maintained accurate records and provided excellent customer experiences.

Package Handler PBM Graphics

March 2016 – August 2017

• Managed inventory and production records.

• Loaded and unloaded materials safely and efficiently.

• Followed workplace safety and quality procedures.

Cashier Walmart

August 2015 – March 2016

Sales Associate Forever

February 2013 – March 2016

Cashier Target

January 2010 – February 2013

Education

High School Diploma, Computer Science

South Granville High School

Cover Letter

Dear Hiring Manager,

I am excited to apply for your Technical Support or Customer Support position. My background includes assisting customers, resolving technical concerns, troubleshooting service issues, and providing exceptional customer service. I am a strong communicator who enjoys helping people solve problems and creating positive customer experiences.

I would welcome the opportunity to contribute my skills and dedication to your team. Thank you for your time and consideration.

Sincerely,

Shantequia Moore

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