Detail-Oriented Data Entry Specialist with 20+ Years Experience
Resume:
SHALANDA LAMB
**************@*****.***
PROFESSIONAL SUMMARY
I am a detail-oriented professional with over 20 years of experience in data documentation, client communication and high-volume case management. I am an expert in accurately entering, tracking and retrieving sensitive information while maintaining strict confidentiality. I have a strong background in working with complex systems, prioritizing time-sensitive tasks and delivering responsive client support. I have experience managing detailed records, resolving issues eƯiciently, working remotely and in deadline driven high volume environments that demand accuracy, confidentiality and timely results. I am highly organized and dependable. PROFESSIONAL SKILLS
Accurate Data Entry
HIPAA & Privacy Compliance and Confidential Information Management
Authorization and Records Validation
Case and Claims Documentation
Liability investigation, Coverage Analysis, Bodily Injury Claim, Litigation Support
Field Claims Investigation, Accident Scene Investigation, Face-to Face Negotiation
Recorded statements and In-Person Interviews
Legal Administrative Support
Demands, Medical Records and Billing Evaluation (ICD-9/ICD-10, CPT, UB04)
High-Volume Communication (phone, email, text)
Call Center, Customer Facing and Retail Experience
Time Management and Organizational Skills
Microsoft OƯice Suite: Word, Excel, Outlook and Google Docs LICENSE
Texas All Lines Adjuster License
Florida All Lines Adjuster License
Georgia Property and Casualty Adjuster License
South Carolina Property and Casualty Adjuster License Louisiana Property and Casualty Adjuster License
CERTIFICATION
Certified Notary Public
PROFESSIONAL EXPERIENCE
Senior Citizen Concierge
Self-Employed, Macon, GA July 2024 – Present
Provide personalized concierge services to senior clients, focusing on their comfort, independence, and overall well-being.
Assist with daily errands, meal preparation and household organization.
Manage schedules, coordinate appointments and ensure timely bill payments
Provide companionship and emotional support through meaningful interaction and engagement in activities.
Maintain confidentiality, professionalism and trust while building long-term client relationships. Telephone Claims Representative II – Liability and Bodily Injury Claims GEICO, Macon, GA April 2007 – June 2024
Entered, updated and maintained detailed case data internal systems, ensuring accuracy and completeness of records.
Handled auto liability and bodily injury claims including litigated and non-litigated files.
Conducted thorough investigations to determine coverage, liability and damages by assessing policies, obtained and documented recorded statements over the telephone, analyzed police reports, reviewed photographs and accident scenes.
Independently conducted in person field investigations by operating company vehicle, obtaining recorded statements, documenting accident scenes, collecting medical documentation and negotiating bodily injury claim settlements directly with claimants.
Analyzed medical records, medical bills, wage supports, damaged personal property, demands and negotiated settlements with claimants and attorneys by telephone, email, text and in person.
Worked closely with internal legal teams, medical professionals, and external counsel to assess claims and minimize litigation exposure.
Maintained a high accuracy rate in claims assessments, claims settled, call answer and text/email response.
Provided superior customer service by explaining coverage details, claim decisions, and settlement options in a clear and professional manner.
Accurately recorded all communications and claim activities in claims management databases.
Maintained an up-to-date diary and examined, assigned and updated incoming mail.
Maintained strict confidentiality and integrity.
Legal Assistant
Law OƯice of Veronica E. Brinson, Macon, GA 2005 – 2007
Assisted attorneys in handling personal injury, family law and criminal cases, conducting legal research and preparing court documents.
Reviewed and organized medical records, billing statements and legal correspondence.
Facilitated communication between clients, medical professionals, courts and attorneys.
Answered phones, checked voicemails, and maintained calendars.
Maintained strict confidentiality of sensitive client information and case details. EDUCATION
All Lines Adjuster License
Adjuster Resource, Houston, Tx April 2025
Associate Degree, Paralegal Studies
Central Georgia Technical College, Macon, GA March 2006 Associate Degree, Criminal Justice
Central Georgia Technical College, Macon, GA March 2004
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