Senior Executive Assistant Remote (10+ yrs)

JILL L. FIKE

Senior Executive Assistant

512-***-**** ****.****@*******.*** Hutto, Tx 78634 www.linkedin.com/in/jill-fike

Professional Summary

Senior level Executive Assistant with 10+ years supporting top executives in fast moving, high-visibility environments. A strategic partner who brings clarity, sound judgement, excellent organizational skills, high confidentiality and discretion, and calm execution to complex, shifting priorities. I take pride in and enjoy helping executives stay focused on what matters most by managing time, information, and operations by building strong internal and external relationships to keep work moving smoothly. *Note – moving to the northeast US summer 2026.

Work Experience

Navitus Health Solutions, LLC, Austin, TX 2014 - 2026 (Current)

Senior Executive Assistant 2023 - 2026 (current)

Supporting three Vice Presidents in the Health Strategies divisions by managing schedules, organizing communications, and ensuring seamless daily operations, enhancing executive efficiency.

• Optimized and managed three high volume executive calendars, reducing conflicts and increasing strategic focus time through proactive prioritization and stakeholder alignment.

• Directed division wide meetings, leadership gatherings, and offsite events, strengthening engagement and improving cross functional collaboration.

• Managed end to end executive travel (flights, hotels, transportation) using Concur, ensuring accuracy, cost efficiency, and seamless itineraries.

• Serving as a trusted liaison across departments, improving communication flow and accelerating decision making for senior leaders.

• Handled confidential communications, personnel matters, and sensitive business information with discretion and sound judgment.

• Led and executed high stakes, time sensitive projects, ensuring alignment with executive priorities and operational goals.

• Provided ongoing support to the Austin campus, contributing to a smooth and productive work environment.

Senior Operations Support Coordinator 2019 - 2023

Operations Support Coordinator 2014 - 2019

Promoted twice for strong performance, leadership partnership, and operational impact.

• Supported the VP of Contract Performance/Strategic Accounts and campus leadership with calendar management, meeting preparation, and executive reporting, improving leadership readiness and efficiency.

• Coordinated client meetings, internal meetings, and external audit visits, ensuring seamless logistics and consistently positive stakeholder experiences.

• Managed visitor operations, lobby flows, and campus communications, improving operational clarity and efficiency.

• Led cross-functional projects requiring independent judgment, problem solving, and organizational influence

• Planned and executed the annual Client Advisory Group meeting, overseeing venue selection, event logistics, and travel coordination for attendees.

• Oversaw facilities operations, vendor relationships, and property operations, ensuring a safe, efficient, and well maintained campus environment.

• Provided basic IT support, troubleshooting equipment issues to minimize downtime and maintain productivity.

• Supported HR with new hire onboarding, improving the employee experience and accelerating integration.

• Served as primary liaison with building management, resolving facility issues quickly and effectively.

• Represented the Austin campus on the Business Continuity/Disaster Recovery team, leading safety drills and strengthening organizational preparedness.

Committees: BCDR Council, NEAT, Navi-Give, Navitus Green Team (Co-Chairperson), COVID-BCDR Council, CIRT Team.

Chillys LLC, Daphne, AL 2009 - 2014

Administrative Assistant

• Managed multi state client account data with accuracy, compliance, and strong attention to detail.

• Maintained customer accounts, documentation, and record systems to support operational efficiency.

• Oversaw freezer equipment inventory across five warehouses, reconciling discrepancies and recovering missing equipment with a 30% success rate.

• Delivered high quality customer service and issue resolution, strengthening client relationships.

• Produced reports for leadership and field teams covering sales, service, equipment, and pricing.

• Supported senior management, sales teams, and drivers through effective coordination and communication.

Skills and Core Competencies

Executive Leadership Support

• Executive partnership & decision support

• Complex calendar management (multi VP)

• Executive communications & inbox management

• High-level meeting strategy, agendas, briefing materials, follow through

• Confidentiality, discretion, initiative, judgment, diplomacy, and sensitivity.

Operational Excellence

• Travel planning & itinerary management (Concur)

• Expense reporting & budget tracking

• Event planning & leadership offsites

• Process improvement & workflow optimization

• Office operations & campus support

Cross Functional Collaboration

• Stakeholder alignment & relationship management

• Cross functional coordination (HR, IT, Facilities, Finance)

• Internal communications & executive liaison

• Problem resolution & customer service excellence

Technical Skills

• Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Coplot AI), ability to learn Google Workspace, Slack, and other project management tools.

• Concur, administrative systems, productivity tools

• Basic IT troubleshooting & equipment support

Education

University of Florida - 1yr.

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