Forward Deployed Product Manager Candidate Resume Summary

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LISA M. RIORDAN

San Clemente, ***** CA 949-***-**** **********@******.***

Summary

As an experienced Enterprise Account Executive, I bring a proven track record of driving revenue growth and fostering long-term client relationships across multiple industries. With a strong background in enterprise account management, strategic sales, and customer engagement, I excel at identifying opportunities for growth, managing complex client portfolios, and exceeding sales targets. My expertise in leveraging CRM tools like Salesforce.com, coupled with my analytical and problem-solving skills, allows me to deliver tailored solutions that meet clients' unique needs. I am adept at leading client meetings, negotiating multi-year contracts, and providing exceptional service throughout the sales cycle. Committed to continuous improvement and customer satisfaction, I thrive in dynamic, fast-paced environments and am dedicated to contributing to both organizational / client success.

Skills

• Project Management / Reporting

• Trusted Advisor

• Salesforce.com (user and trainer)

• Enterprise Account Management and Sales

• Microsoft Office Suite (Excel, Word, PowerPoint)

• Client Success / Strategic Account Manager

• Leadership / Communication Training

• Business and Training

• Problem solving / Analytical Skills

• Customer / Client Engagement

• Quota Achievement

• 100% Client Retention

Professional Experience

DIRECTOR ENTERPRISE ACCOUNTS 08/2025 – PRESENT (looking for new opportunities; mutual understanding). STORAGECHAIN

• Client Relationship Management: Build and maintain strong partnerships with assigned enterprise clients, serving as their main contact. This includes understanding their needs and ensuring services consistently meet expectations.

• Sales Strategy Development: Create and execute targeted sales strategies to increase revenue and reach sales goals, which involves discovering new business opportunities within current accounts and overseeing the entire sales process.

• Account Planning: Develop thorough plans for each account, detailing methods for achieving long-term client objectives. This includes setting performance standards and regularly measuring progress.

• Problem Resolution: Manage escalated issues by working closely with cross-functional teams to quickly address client problems, helping sustain high levels of customer satisfaction.

• Operational Excellence: Supervise all operations related to enterprise accounts to maximize efficiency and effectiveness, apply best practices, and drive ongoing improvements.

ENTERPRISE ACCOUNT EXECUTIVE 08/2020 - 01/2025

ACCESS

• Managed and oversaw a portfolio of 20+ client programs, focusing on relationship management, implementation, process improvements, and business compliance, to ensure successful project execution and client satisfaction.

• Achieved consistent quota attainment, with customer growth exceeding 125% of goals, while successfully managing 15 to 20 enterprise accounts, generating over $6 million in revenue.

• Drove new business development, fostered strong client relationships, and recommended strategic solutions to increase revenue and product adoption across a wide range of industries, including government, healthcare, finance, and manufacturing.

• Led client meetings and business development initiatives, utilizing excellent business analysis and project management skills to recommend process improvements, and drive revenue growth through upsells and cross-sells.

• Worked closely with C-level executives and cross-functional teams to ensure smooth project execution, offering strategic advice, and troubleshooting solutions to meet client objectives and achieve company profitability goals.

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LISA M. RIORDAN SAN CLEMENTE, 92672 CA 949-***-**** **********@******.*** SENIOR CLIENT DEVELOPMENT EXECUTIVE 1/2006 - 12/2019 Iron Mountain

• Coordinated strategic communication between Operations, Service Delivery, Sales, Executive Management, and both internal and external customers, to ensure seamless service delivery and alignment with client needs.

• Managed a portfolio of 20 Iron Mountain Enterprise customers, providing oversight, strategic recommendations, and training on their entire records management programs to ensure optimal performance and compliance.

• Consistently exceeded account revenue growth targets by identifying and capitalizing on cross-selling opportunities, fostering long-term relationships, and driving multi-year contract negotiations.

• Built and maintained strong executive-level client relationships across diverse industries, including government, finance, healthcare, legal, and manufacturing, facilitating trust and collaboration on business solutions.

• Delivered formal quarterly and yearly business reviews, presenting performance metrics, identifying opportunities for improvement, and ensuring customer satisfaction, and continued partnership. SALES TRAINING CONSULTANT 04/2003 - 12/2005

Iron Mountain

• Supported and trained Sales Representatives and Account Managers across all divisions and business lines, ensuring a comprehensive understanding of Iron Mountain's products, services, and solutions.

• Designed, organized, and facilitated the New Hire Training Program for the Hard Copy Division, equipping new employees with the knowledge and skills needed for success.

• Delivered training on inventory software, records management platforms, and internal applications (SFDC), ensuring that both customers and internal counterparts were proficient in essential tools.

• Conducted needs assessments and task analysis to design tailored training programs, incorporating adult learning principles, and leveraging both live and web-based technology to optimize learning.

• Provided coaching and evaluation of training outcomes, ensuring ongoing effectiveness of programs, and adapting quickly to evolving business needs in a fast-paced environment. Supported and trained Sales Representatives and Account Managers across all divisions and business lines, ensuring a comprehensive understanding of Iron Mountain's products, services, and solutions.

• Designed, organized, and facilitated the New Hire Training Program for the Hard Copy Division, equipping new employees with the knowledge and skills needed for success.

• Conducted needs assessments and task analysis to design tailored training programs. Education

Babson College - Master of Business Administration Technology

California Lutheran University - Bachelor of Arts

Public Relations/HR

Associations

• Mission Hospital Valiant Women Sponsorship Committee

• Big Sister Association Volunteer

• Babson MBA Graduate Student Advisory Board

• ARMA Chapter Member

• Laura's House Volunteer

• AYSO Soccer Assistant Coach and Referee Volunteer

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