Strategic Operations Leader & Executive Partner

KATIE BROAS

Strategic Operations Leader Executive Business Partner Chief of Staff

Nashville, TN 931-***-**** *****.*****@*****.*** linkedin.com/in/katie-broas EXECUTIVE PROFILE

Trusted strategic partner to C-suite executives and founders with a proven track record of driving operational excellence, leading cross-functional initiatives, and enabling leadership teams to perform at their highest level. Extensive experience translating executive vision into measurable operational reality — from restructuring executive workflows and co-developing OKR frameworks to managing Board communications and leading enterprise-wide programs.

Equally effective in high-growth startups and scaled enterprise environments, with a reputation for anticipating executive needs, eliminating operational friction, and functioning as a force multiplier for senior leadership. Brings rare combination of strategic acumen, operational rigor, and high emotional intelligence — operating not as a support layer, but as an embedded business partner and organizational driver. CORE COMPETENCIES

Executive Partnership & C-Suite Support · Chief of Staff Operations · Cross-Functional Program Management OKR Development & Strategic Planning · Organizational Design & Process Optimization · Board & Stakeholder Communications

Change Management & Scaling Operations · Budget Oversight & Cost Reduction · Vendor & Contract Negotiations Executive Communications Strategy · Employee Engagement & Culture Programs · High-Complexity Calendar Architecture

PROFESSIONAL EXPERIENCE

PairSoft Franklin, TN 2023 – Present

Senior Executive Assistant to CEO

SaaS procurement automation platform serving mid-market and enterprise clients

Serve as strategic right hand to the CEO, owning Board communications, executive decision support, and operational continuity across a rapidly scaling SaaS environment — functioning as the connective tissue between executive vision and organizational execution.

Architected CEO's calendar across multiple time zones, aligning scheduling priorities with board commitments, investor engagements, and strategic business development cycles, materially increasing protected focus time for high-leverage work.

Negotiated executive travel vendor contracts and redesigned end-to-end booking workflows, reducing CEO travel expenditures by 20% while preserving executive-level standards and flexibility.

Redesigned company-wide travel and event coordination infrastructure, delivering a 30% improvement in logistics efficiency and eliminating systemic process gaps that had created recurring operational breakdowns.

Spearheaded all executive off-site events and company-wide experiences from concept through execution, consistently earning high stakeholder satisfaction and reinforcing organizational culture.

Act as primary liaison to the Board of Directors, ensuring pre-meeting alignment, seamless information flow, and rigorous post-meeting follow-through on executive action items. Emids Franklin, TN 2022 – 2023

Chief of Staff to CTO

Healthcare technology and digital transformation firm serving Fortune 500 healthcare clients

Functioned as operational and strategic extension of the CTO, driving OKR design, cross-functional team alignment, and execution of high-priority technology initiatives across a complex healthcare IT organization.

Co-developed quarterly and annual OKR frameworks with senior leadership, building accountability structures that accelerated progress against strategic milestones and improved organizational transparency.

Reengineered CTO scheduling and workflow architecture, reclaiming meaningful executive bandwidth and redirecting leadership capacity toward strategic priorities and high-value decision-making.

Bridged Director-level and executive leadership layers, facilitating communication, resolving cross-functional dependencies, and cultivating organizational cohesion during a period of accelerated growth.

Led high-impact cross-functional programs that strengthened operational frameworks, elevated process performance, and positioned the technology organization for scalable delivery.

Translated CTO's technology vision into actionable departmental strategy, enabling distributed teams to operationalize complex initiatives with speed and clarity. Luxoft Nashville, TN 2021 – 2022

Senior Project Management Officer (Contract)

Global digital transformation and software engineering firm; subsidiary of DXC Technology

Delivered PMO-level executive support for high-priority initiatives at a global technology services firm, managing cross-functional project portfolios and driving executive-level stakeholder reporting.

Designed and delivered executive-facing business intelligence presentations that transformed complex operational data into actionable leadership insights and improved decision-making quality.

Directed company-wide Get Involved Committee, architecting volunteer and community engagement programs that increased employee participation and measurably strengthened organizational culture.

Owned full-cycle summer internship program — from recruiting and selection through onboarding and program management — improving program efficiency, participant experience, and talent pipeline outcomes.

Drove cross-functional process improvement initiatives that enhanced task management efficiency and freed project teams to redirect effort toward high-impact, revenue-generating deliverables. Turner Construction Nashville, TN 2020 – 2021

Office Coordinator & Executive Assistant (Contract) One of the nation's largest and most respected construction management firms

Provided executive-level operational support to the President, VP of Operations, and VP of Business Development simultaneously, ensuring seamless continuity across all leadership functions during a period of organizational transition.

Designed and enforced new office protocols and safety frameworks during the COVID-19 pandemic, maintaining full operational continuity and regulatory compliance without disruption to executive productivity.

Optimized executive calendar management, travel logistics, and special project coordination, reclaiming leadership time and enabling faster response to business-critical priorities.

Streamlined interdepartmental communications, establishing new information-sharing protocols that improved cross-functional alignment and eliminated recurring communication breakdowns. R Tracy Nashville Nashville, TN 2017 – 2020

Director of Operations & Executive Assistant

Creative services and photography production firm

Served dual function as both operational director and executive strategic partner to the CEO, owning end-to- end business operations, client management, and organizational infrastructure.

Partnered directly with the CEO to plan and execute high-profile brand events and photography productions, elevating client experience, strengthening brand positioning, and driving repeat business.

Implemented digital tools and automation systems that streamlined data organization, reduced manual process overhead, and positioned the business for scalable growth.

Served as primary client relationship manager, delivering concierge-level service and proactive communication that drove elevated client retention and satisfaction rates.

Designed operational systems that aligned day-to-day execution with long-term CEO vision, creating organizational clarity and enabling faster, more confident business decisions. ADDITIONAL EXPERIENCE

Earlier career includes Executive Assistant roles at Smyrna Ready Mix and Music City Invitational (MCI), and an HR Assistant role at HealthTrust — building the executive support, HR operations, and organizational foundations that underpin the strategic career that followed.

EDUCATION & CERTIFICATIONS

Associate of Science, Business Administration & Management Volunteer State Community College

Strategic Workforce Planning Certification Society for Human Resource Management (SHRM) Advanced Business Development: Communication & Negotiation National Association of State Boards of Accountancy

SKILLS & TOOLS

Platforms: Google Workspace · Microsoft 365 · Notion · Asana · Slack · Zoom · DocuSign · Concur · Expensify Specialties: OKR Frameworks · Executive Calendar Architecture · Board Communication · Vendor Negotiation · Program Management

Strengths: Strategic Planning Support · Organizational Design · Change Management · Internal Communications · Agile Familiarity

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