HR Operations Leader with 10+ Years of Compliance Experience

TYLER LEWIS

San Antonio, TX 228-***-**** ***************@*****.*** www.linkedin.com/in/tyler-lewis-07a938284 HR Generalist HR Operations Manager Employee Relations Compliance Workforce Planning HRIS Administration Benefits & Leave Administration Reliable HR professional delivering workforce support across Employee Relations, Compliance, and Process Efficiency. PROFESSIONAL SUMMARY

Human Resources professional with 10 years of experience leading HR operations, employee relations, compliance, workforce administration, and process improvement within highly regulated organizations. Proven success supporting organizations of 500+ employees, advising leadership on personnel matters, managing employee lifecycle programs, administering leave and benefits processes, and maintaining audit-ready compliance standards. Recognized for improving operational efficiency, strengthening workforce support programs, and delivering exceptional service while balancing competing priorities in fast- paced environments. Expertise includes employee relations, leave administration, workforce planning, HRIS administration, onboarding and offboarding, policy interpretation, compliance management, and process improvement within complex, high- volume environments.

KEY SKILLS & AREAS OF EXPERTISE

Audits & Documentation HR Compliance Policy Interpretation Benefits Administration HRIS Administration (DEERS, MilPDS) Process Improvement Conflict Resolution HR Operations Management Project Coordination Cross-Functional Collaboration Leave Administration Regulatory Compliance Data Analysis & Reporting Onboarding & Offboarding Training & Development Employee Relations Operational Reporting Workforce Planning Continuous Process Improvement Organizational Development Personnel Records Management CAREER HIGHLIGHTS

• Directed HR operations supporting 500+ personnel while ensuring compliance with federal regulations and organizational policies.

• Achieved 100% audit accuracy across personnel records through proactive compliance reviews and process standardization.

• Improved personnel processing efficiency by 30% through workflow redesign, tracking enhancements, and process automation initiatives.

• Served as a trusted advisor to leadership on employee relations, workforce planning, policy interpretation, and organizational effectiveness.

• Led onboarding, workforce transitions, leave administration, and employee support programs that maintained a 98% employee satisfaction rate.

PROFESSIONAL EXPERIENCE

Mercor Remote 2026

Human Resources Assistant (Except Payroll and Timekeeping) – Contract

• Reviewed and evaluated HR workflows, documentation, and operational outputs to ensure alignment with HR best practices, compliance requirements, and employee support standards.

• Collaborated cross-functionally in a remote, fast-paced environment using Slack and web-based systems to support workflow completion and service quality.

• Assessed reporting accuracy and workflow consistency through data review, documentation analysis, and operational tracking processes.

• Managed and analyzed operational data and reporting metrics to identify trends, improve workflow efficiency, and support decision-making.

• Supported workflow optimization efforts by identifying opportunities to improve consistency, reduce inefficiencies, and strengthen operational processes.

United States Air Force Various Locations

HR Operations Manager 2019 – 2025

• Directed HR operations supporting 500+ employees across multiple functional areas, ensuring compliance, workforce readiness, and operational effectiveness.

• Resolved employee relations issues, advised management on personnel actions, and provided guidance on policy interpretation, conflict resolution, and workplace concerns.

• Advised leadership on personnel operations, workforce planning, policy interpretation, and employee support initiatives.

• Managed employee lifecycle functions, including onboarding, workforce transitions, leave administration, and offboarding processes.

• Conducted audits and addressed recurring workflow and personnel issues to improve operational efficiency and compliance readiness.

• Developed and maintained HR documentation, reporting processes, and standardized operational procedures.

• Maintained HRIS data integrity, personnel records, and reporting accuracy while ensuring compliance with organizational and federal standards.

• Trained, coached, and mentored junior HR personnel and administrative staff.

• Managed competing priorities and shifting operational demands while maintaining responsiveness, accuracy, and service quality.

• Administered employee leave programs, benefits-related actions, and workforce support initiatives while maintaining regulatory compliance and employee engagement.

• Partnered with leadership to develop workforce strategies, succession planning initiatives, staffing solutions, and organizational improvement efforts.

• Managed sensitive employee matters, conducted workplace issue resolution, and partnered with leadership to ensure fair and consistent application of HR policies.

• Investigated employee concerns and partnered with leadership to resolve workplace issues while ensuring compliance with organizational policies and employment practices.

• Supported recruiting and staffing efforts by coordinating personnel actions, onboarding activities, workforce assignments, and employee transitions.

HR Specialist 2015 – 2019

• Supported HR operations for 100+ personnel, including onboarding, personnel actions, records management, and employee support.

• Assisted with employee relations matters, onboarding, separations, and administrative HR functions in a high-volume environment.

• Conducted audits and reporting reviews to identify discrepancies and maintain compliance standards.

• Maintained employee records and HR documentation while ensuring data accuracy and procedural compliance.

• Guided employees and leadership on HR procedures, documentation requirements, and workforce support processes.

• Supported workflow coordination and process improvement efforts to enhance operational efficiency. TECHNOLOGY

Collaboration & Reporting Microsoft Office HR Technology DEERS Excel Data Reporting & Analysis Google Workspace

Outlook HRIS Systems MilPDS PowerPoint SharePoint

EDUCATION

Bachelor of Science in Technical Management

Concentration in Human Resources Management

DeVry University April 2026

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